Customer Service Representative

6 days ago

Taguig, National Capital Region, Philippines DXC Technology Full time

Job Description:

Job Description

  • Support internal and external customers by providing moderately complex support services in account management, operations, documentation, funding, customer service and technical support
  • Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group
  • Perform complex duties including: acting as primary support contact for customers and internal partners, supporting clients, answering questions, solving problems and transactional or navigational support
  • Provide subject matter expertise and interpretation of procedures to less experienced staff
  • Interact with immediate team, functional area and internal peers outside work group on wide range of information Required Qualifications:
  • Experience in Customer Service- Licensed, or equivalent demonstrated through one or a combination of the following: work experience, training or education

Qualifications

  • Bachelor's degree or an equivalent combination of education and professional work experience
  • FINRA Series 6 or 7 registrations required within corporate-established timelines
  • FINRA Fingerprinting required
  • Technical experience with pension rules and regulations, operational experience and relationship management skills preferred
  • Experience managing multiple priorities and ability to handle stressful situations and people daily
  • Understanding of our product offerings, brokerage and mutual fund industries.
  • Basic understanding of IRAs, retirement investment products/services and the qualified retirement plan environment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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