Customer Technical Support

2 days ago

Makati City, National Capital Region, Philippines CommuniGate Technologies Inc. Full time ₱250,000 - ₱500,000 per year

Job Summary:

To handle and manage client concerns. To monitor and ensure that the system is up and running.

Observe client transactions.

Key Responsibilities and Accountabilities:

  • Provide day-to-day support for customer escalations and incident tickets (rotational shift). Handle and manage client concerns
  • Maintain positive and proactive relationships with customer
  • Work closely with Client related issues, answer calls and support clients for all technical and non-technical issues and requests. Report and observe client transactions
  • Monitor and ensure that the system and applications are up and running
  • Assist other department on other technical/hardware concern
  • Provide needed regular reports to stakeholders that include Hourly Transaction Reports & Principal Wallet Balance Reports

Qualifications

BS Degree in Information Technology, Computer Science or any related course

At least 1 year of experience in handling customer technical and non-technical concerns

Knowledgeable in Ethernet and Internet configurations, My SQL,
Windows, Linux and MacOS,
MS Office, installation of service packs, use of anti-virus software, and troubleshooting of technical concerns and issues.

Strong communication skills in English, both verbal and written

Strong Analytical, Problem-solving and decision-making skills

Strong character and should be able to handle disappointments, frustrations and adjust accordingly.

Should be stable and able to commit and fulfill the commitment no matter what.

Relate and inspire others;
with helpful attitude towards other people,
and arbitrate conflicts

With strong work ethic and able to build trust and work well with others

Find solutions and settle conflicts

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