Technical Support Technician

2 days ago

Makati City, National Capital Region, Philippines KVH Industries Full time ₱28,800 - ₱43,200 per year


Overview

Overview

The Technical Support Engineer is responsible for the design, testing, documentation, and troubleshooting of KVH's mobile connectivity solutions. This role supports both internal teams and external partners/customers by ensuring reliable product performance, delivering technical expertise, and maintaining network health.



Responsibilities

Key Responsibilities

  • Gain deep knowledge of KVH communication services, integrated routing capabilities, and related offerings.

  • Troubleshoot and resolve issues with KVH data products, both in-house and in the field.

  • Provide technical assistance to KVH partners and their customers, including mobile terminal hardware support.

  • Develop expertise in KVH's network and terminal designs, deployment methods, and functionality.

  • Follow network operating procedures when collaborating with infrastructure partners.

  • Monitor network health, take corrective action, and maintain accurate system configuration and maintenance logs.

  • Deliver strong diagnostic and problem-resolution skills for customer incidents.

  • Utilize case management tools (e.g., Salesforce Service Cloud) to track and resolve customer issues.

  • Initiate field service plans for hardware failures when required.

  • Collaborate with KVH's regional sales/service offices, global partners, and customers to ensure excellent service levels.



Qualifications

Qualifications

  • Associate degree in Computer Science, Information Systems, Network Management, or Engineering.
    Equivalent military or professional communications experience may substitute for degree.

  • 3+ years' experience in network management, field service, or technical support.

  • Proficiency in Microsoft Office; experience with Salesforce Service Cloud preferred.

  • Strong customer service, communication, and problem-solving skills.

  • Highly organized with strong attention to detail and accuracy.

  • Ability to work flexible shifts (days, evenings, nights, weekends) and travel occasionally as needed.

  • Must reside and be eligible to work in the Philippines.


  • IT Support Technician

    2 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱40,000 - ₱80,000 per year

    OverviewWe are seeking a Level 1 / Level 2 IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.This role provides remote...

  • Technical Support Technician

    2 days ago

    Makati City, National Capital Region, Philippines KVH Industries Full time ₱500,000 - ₱1,500,000 per year

    Overview:OverviewThe Technical Support Engineer is responsible for the design, testing, documentation, and troubleshooting of KVH's mobile connectivity solutions. This role supports both internal teams and external partners/customers by ensuring reliable product performance, delivering technical expertise, and maintaining network health.Responsibilities:Key...

  • IT Support Technician

    2 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱400,000 - ₱600,000 per year

    Are you curious, innovative, and passionate about IT Hardware and Infrastructure?Do you take ownership, embrace challenges, and love problem-solving?We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for anIT SupportTechnicianto join our team. Our teams are collaborative, vibrant and...

  • IT Support Technician

    2 days ago

    Makati City, National Capital Region, Philippines Cartrack SEA Full time ₱1,500,000 - ₱3,000,000 per year

    Are you curious, innovative, and passionate about IT Hardware and Infrastructure?Do you take ownership, embrace challenges, and love problem-solving?We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an IT Support Technician to join our team. Our teams are collaborative, vibrant...

  • all around technician

    2 days ago

    Makati City, National Capital Region, Philippines Polystar General Services Inc. Full time ₱600,000 - ₱800,000 per year

    About the role We are seeking a talented and experienced All Around Technician to join our team at Polystar General Services Inc. in Makati City, Metro Manila. As an All Around Technician, you will play a crucial role in providing technical support and maintenance services across a variety of systems and equipment. This is a full-time position with...

  • Technical Support

    2 days ago

    Quezon City, National Capital Region, Philippines Gulf Leisure and Entertainment Network Corporation Full time ₱24,000 - ₱36,000 per year

    We are seeking a skilled and proactive Technical Support & Maintenance Technician to handle installation, repair, and ongoing maintenance of various entertainment machines, including arcade machines, KTV systems, game consoles, Just Dance setups, and excavator toy machines. The ideal candidate has strong troubleshooting abilities, knowledge of electrical and...

  • IT Technical Support Intern

    2 days ago

    Quezon City, National Capital Region, Philippines Hardhead Technologies Corporation Full time ₱15,000 - ₱30,000 per year

    About UsHardhead Technologies Corporation (HTech) is a rising tech company offering IT solutions, software development, and physical security systems. We're a startup driven by passion, innovation, and the desire to deliver real impact to clients across industries.We're looking for a motivated IT Technical Support Intern who wants real experience—not just...

  • Multi Skilled Technician

    2 days ago

    Makati City, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time $24,096 - $60,000 per year

    About the role As a Multi Skilled Technician / Maintenance Technician at CBRE GWS IFM PHILS. CORP.', you will be responsible for providing essential maintenance and technical support services to our client's facility in Bonifacio Global City Taguig City Metro Manila or Makati City. This is a full-time position that will play a crucial role in ensuring the...

  • IT Support Technician

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Testronic Full time ₱300,000 - ₱450,000 per year

    We're looking for anIT Support Technician to help keep our people and systems running smoothly.You will be the first point of contact for technical issues, providing fast, friendly, and effective support. This includes troubleshooting hardware, software, and network problems, helping with setups, documenting solutions, and ensuring a great user...

  • IT Support Technician

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Testronic Full time ₱250,000 - ₱400,000 per year

    We're looking for an IT Support Technician to help keep our people and systems running smoothly. You will be the first point of contact for technical issues, providing fast, friendly, and effective support. This includes troubleshooting hardware, software, and network problems, helping with setups, documenting solutions, and ensuring a great user...