United Airlines Reservation CSR Agent Work Onsite Open For Newbies

4 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱900,000 - ₱1,200,000 per year

About the role

AUXILIA INC' is seeking a passionate and dedicated United Airlines Reservation* CSR Agent* Work Onsite* Open For Newbies to join our dynamic team in Central Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients.

What you'll be doing

  • Respond to inbound customer inquiries via phone, email, and chat, with a focus on delivering a positive customer experience
  • Assist customers with reservations, bookings, and modifications related to United Airlines flights
  • Troubleshoot and resolve customer issues in a timely and effective manner
  • Maintain accurate records and documentation of customer interactions
  • Continuously learn and stay up-to-date with product knowledge, policies, and procedures
  • Collaborate with cross-functional teams to ensure seamless customer service delivery

What we're looking for

  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  • Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
  • Proficient in using various computer systems and customer service software
  • Willingness to learn and adapt to new processes and technologies
  • Ability to work in a fast-paced, high-volume environment and maintain composure under pressure
  • Customer service or call centre experience is preferred, but not required

What we offer

At AUXILIA INC', we believe in creating a supportive and rewarding work environment for our employees. You can look forward to competitive compensation, opportunities for career growth and development, and a range of benefits to support your well-being. Our company is committed to fostering a culture of collaboration, innovation, and work-life balance.

About us

AUXILIA INC' is a leading provider of customer service solutions, specialising in delivering high-quality services to our clients across various industries. Our mission is to exceed customer expectations and contribute to the success of our partners. With a strong focus on innovation and technology, we are constantly evolving to meet the changing needs of the market.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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