
Email Support Team Lead
1 week ago
Nooro is seeking an experienced and dynamic Email Team Lead/Supervisor to elevate our customer service email operations. The ideal candidate will bring a proven history of managing email teams, expertise in platforms like Gorgias, and exceptional leadership capabilities. This individual will drive performance excellence, optimize workflows, and foster a motivated,high-performing team.
Key Responsibilities
● Lead the email support team to deliver top-tier customer service through efficiency and best practices.
● Leverage expertise in Gorgias and similar tools to enhance email workflows and outcomes.
● Audit current processes to identify improvement areas and implement strategic changes.
● Utilize reporting and analytics to monitor key metrics like response times, resolution rates, and customer satisfaction.
● Recognize top performers and provide career growth opportunities while coaching underperformers with actionable plans.
● Inspire and engage the team daily, ensuring alignment with organizational goals and KPIs.
● Create robust training programs and establish accountability structures.
● Foster a culture of continuous learning and operational excellence.
● Proactively address challenges with innovative, data-backed solutions.
● Take ownership of the team's performance, driving results with minimal oversight.
Key Qualifications
● Proven track record of managing email support teams, ideally in a customer service environment.
● Expertise in tools like Gorgias and customer service workflows.
● Strong analytical mindset with expertise in performance reporting and data-driven decision-making.
● Exceptional leadership and coaching skills to inspire teams.
● Assertive, proactive, and results-oriented.
● Passionate about team optimization and customer satisfaction.
Job Type: Full-time
Pay: Php70, Php80,000.00 per month
Benefits:
- Paid training
- Work from home
Work Location: Remote
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