Collection Officer

3 days ago

Las Piñas, National Capital Region, Philippines Datung Pte Ltd Full time ₱240,000 - ₱360,000 per year

About Datung: Datung is an innovative fintech startup revolutionizing MSME lending in the Philippines. Our mission is to empower small businesses through accessible financial solutions, cutting-edge technology, and a unique community-based approach. We're seeking a dedicated Collection Officer to join our team and play a crucial role in maintaining the financial health of our organization.

Job Description: We are looking for a diligent and empathetic Collection Officer to manage our loan repayments and maintain positive relationships with our borrowers. The ideal candidate will balance effective collection strategies with our commitment to financial inclusion and community support.

Responsibilities:

  • Implement and manage the collection process for overdue accounts
  • Conduct follow-ups with borrowers through various channels (phone, SMS, email, in-person visits)
  • Work closely with our Joint Accountability Groups (JAGs) to encourage timely repayments
  • Analyze account histories and payment patterns to develop effective collection strategies
  • Negotiate repayment plans with borrowers experiencing financial difficulties
  • Maintain accurate records of all collection activities and outcomes
  • Collaborate with the credit assessment team to improve lending criteria based on collection insights
  • Ensure compliance with all relevant laws and regulations regarding debt collection
  • Provide regular reports on collection performance and suggest improvements to the process
  • Contribute to the development and refinement of our collection policies and procedures

Requirements:

  • Bachelor's degree in Finance, Business Administration, or related field
  • 2+ years of experience in collections, preferably in the microfinance or fintech sector
  • Strong understanding of debt collection laws and practices in the Philippines
  • Excellent communication and negotiation skills
  • Fluency in English and Filipino; knowledge of other local dialects is a plus
  • Proficiency in Microsoft Office suite and experience with CRM systems
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • High level of integrity and empathy

Preferred Qualifications:

  • Experience with community-based lending models
  • Familiarity with fintech platforms and digital payment systems
  • Knowledge of financial education and borrower empowerment strategies
  • Experience in customer service or relationship management

What We Offer:

  • Competitive salary and performance-based incentives
  • Opportunity to make a real impact on financial inclusion in the Philippines
  • Continuous learning and professional development opportunities
  • A dynamic, innovative work environment with a passionate team
  • Flexible work arrangements

If you're passionate about financial inclusion, have a talent for collections, and want to be part of a team that's transforming MSME lending in the Philippines, we want to hear from you

To apply, please send your resume and a cover letter detailing your experience in collections and your approach to maintaining positive borrower relationships to

Datung is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Type: Full-time

Pay: Php18, Php30,000.00 per month

Work Location: In person

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