Customer Service Officer

4 days ago

Work from Home, Philippines Black Sire Technology Full time ₱360,000 - ₱480,000 per year

Job Descriptions:

  • Respond to live chats professionally and answer customers' enquiries
  • Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
  • Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Minimum of 1-year experience in any customer service industry, preferably live chat in BPO company.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Creative thinking and problem-solving skill.
  • Agree to sign a confidentiality agreement to protect customer and company benefits.
  • Equipped with a stable internet connection with a minimum speed of 50mbps speed.
  • Ability to read and write in English and Tagalog.
  • Willing to work 8 hours a day, 5 days a week on 24/7 rotating shifting schedule.

What you will gain:

  • A platform to grow and learn, to demonstrate your skill and talent
  • Be a part of a people focused company
  • Chance to participate in multiple learning and development program
  • Career path to grow each employee to future leader

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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