Cluster Manager

3 hours ago

Manila, National Capital Region, Philippines Lucky Se7en Inc. Full time ₱360,000 - ₱480,000 per year

Lubebay Manager

  • Minimum of 5+ years of progressive experience in the automotive service industry, specifically within a quick-lube, express service, or general automotive repair environment.
  • At least 2-3 years of proven experience in a management or supervisory role, demonstrating the ability to lead and develop a team of technicians.
  • Demonstrated track record of achieving operational goals, maintaining high service standards, and ensuring customer satisfaction.
  • Comprehensive knowledge of all aspects of quick-lube services, including oil changes, fluid flushes, tire rotations, filter replacements, battery checks, and basic vehicle inspections.
  • Proficiency in diagnosing common vehicle issues and making appropriate recommendations to customers.
  • Strong understanding of inventory management for lubricants, filters, and other quick-service parts.
  • Familiarity with service center software systems for scheduling, billing, and customer records.
  • Exceptional ability to recruit, hire, train, mentor, and motivate a diverse team of service technicians.
  • Proven skills in performance management, including conducting reviews, setting goals, and addressing performance issues.
  • Strong interpersonal and communication skills to foster a positive team environment and effectively interact with customers and suppliers.
  • Ability to delegate tasks efficiently, manage workflow, and optimize staffing levels for peak performance.
  • Solid understanding of profit and loss (P&L) management, budget control, and strategies to drive revenue and control costs.
  • Commitment to delivering outstanding customer service, resolving complaints professionally, and building customer loyalty.
  • Ability to analyze sales data and operational metrics to identify areas for improvement and implement effective solutions.
  • Thorough knowledge and strict enforcement of shop safety procedures and environmental regulations for waste disposal.
  • Ensures all operations comply with relevant labor laws and industry standards.
  • Excellent analytical and problem-solving skills to quickly address operational challenges, resolve customer issues, and ensure smooth business flow.
  • Ability to make sound decisions under pressure.
  • Willing to be assigned to multiple sites. (San Juan Manila etc.)

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Paid training

Experience:

  • Service bay managing: 3 years (Preferred)

Work Location: In person

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