Technical Service Engineer

1 day ago

Philippines Advanced Sterilization Products Full time $40,000 - $60,000 per year

Job Title: Technical Service EngineerPosition Summary: The Technical Service Engineer has responsibility to deliver quality service that drives high customer satisfaction and loyalty. The person will also be responsible for installation, performing preventative maintenance and performing field service activities. Under limited supervision and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:Provide professional technical service to customers in the assigned territory and ensure customer satisfaction is always maintained at the highest level (>95%).

Respond to customer field service requests for service, determine cause(s), troubleshoot and take corrective action. Perform Installation, Preventive Maintenance (PM), Corrective Maintenance (CM) and technical upgrading of medical equipment within assigned territory. Provide guidance to customers including doctors, nurses and hospital biomedical engineers on proper usage of the system.

Perform all aspects of technical/engineering work required to support all products and technical services to customers. Execute the Service Strategy and Business Plan including financial and non-financial objectives. Work with service leadership to create Service Level Agreements and implement preventive maintenance programs.

Create and report service metrics that provide visibility to quality, timeliness and efficiency of the Service Organization. Maintain performance and service records for equipment. Complete all activities within the Service Management System through daily updates and documentation.

Manage spare parts inventory, processing of RMA returns and manage personal "trunk" inventory while completing required audits to support thereof. Fully comply with ASP Service policies and Quality Policies, including service reporting, service agreements, pricing, warranty policies, service marketing programs, financial reporting, and inventory policies. Ability to travel on short notice within 24 hours and work extended hours as needed to support internal/external customer needs.

Responsible for communicating business-related issues or opportunities to the next management level. Performs other duties assigned as needed.

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