
Technical Support Engineer APAC
1 day ago
- Provide timely and effective technical support to customers
- Assist with application installations and troubleshooting
- Resolve customer queries through desktop support tools
- Escalate critical issues to the software development team for resolution
- Maintain high customer satisfaction levels
- At least 2 years of experience as a support engineer or in a similar role
- In-depth knowledge of MS SQL and Excel; Python knowledge is an advantage
- B.Sc. degree in Industrial Engineering or Computer Science is a plus
- High proficiency in English (spoken and written) – required
- Ability to work independently and in a self-learning environment
- Strong analytical and technical skills with a "can-do" attitude
- Willingness to work weekends and shifts
- Retail experience is a plus
- Familiarity with supply chain systems is a significant advantage
- Experience with big data technologies and cloud platforms is a plus
onebeat
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