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Services Technical Consultant
2 weeks ago
Posted Thursday, February 6, 2025 at 5:00 AM | Expires Monday, April 7, 2025 at 3:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes
Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go.
For this role, we are open to remote work and can hire anywhere in the Philippines. About the opportunity
The Services Technical Consultant role is aligned to a North American Eastern Standard Time and requires a night shift in the Philippines. The role's primary responsibility is to capture the business requirements from both the customer and the 3rd party vendor, document the requirements, and work with a development resource to create the code that will generate primarily a flat file of data. The normal cycle is discovery, configuration (by dev resource), testing, production deployment, and monitoring of the export for two production runs.
Other key duties include managing customers' expectations related to scope of work, additions to scope of work, project efforts, timeline or duration of the project, managing expectations on deliverables of the customer and vendor along with other dependencies. This role does NOT develop code. Work primarily relates to new changes to existing export(s) or the building of net new export(s).
Work is generated by customers that have completed the implementation cycle and are in production. What you'll get to do
Engage with a customer/vendor to understand the client's requirements for an integration and assess the effort and duration required to satisfy the requirements against an automated quote generated at initiation. Document and validate customer's integration requirements using a standard template for the developer to create the code for the export file. Partner with other implementation consultants in WFM, Payroll, or Benefits to configure the Dayforce application to meet customer's integration requirements if necessary.
Work directly with the developer in testing the export file and perform quality reviews to confirm the export's contents and format meet the vendor's requirements. Work directly with the customer to perform day in the life (DIL) test cases to ensure that the output on the file meets the vendor's and customer's requirements. Conduct root cause analysis to determine file failures as determined by either the vendor or customer.
Provide customers with updates to effort and duration if the scope of the work package changes. Follow up with customers/vendors or internal partners to drive closure of the work package. Skills and experience we value
North American domain knowledge in benefits, payroll, human resources, and workforce management. Bachelor's degree or equivalent professional experience.5 years working in the integration field. Excellent English, written and spoken.
Analytical thinking is required. Experience in business process mapping or XSLT file mapping. Technical skills such as XML, 834, fixed format, or SQL.Ability to read and understand a technical specification document to build integrations.
Ability to analyze and determine root cause analysis. Proficient in Microsoft Office products. Experience working with North American clients and vendors.
Ability to form strong customer relationships. Ability to consult customers on business needs. Ability to engage with multiple projects & customers simultaneously and manage priorities.
Excellent organization, communication, and collaboration skills. Ability to lead and facilitate customer workshops and sessions. Strong analytical and problem-solving skills.
What would make you really stand out
Experience in human capital management application consulting.Experience in business process mapping or XSLT file mapping.Technical skills such as XML, 834, fixed format, or SQL.Ability to read and understand a technical specification document to build integrations.Working experience as a data/integration engineer is a benefit.Advanced in implementing complex export types from end to end with little to no guidance.What's in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
