Technical Lead

Role description

EXPECTED RESULTS

Assigned Responsibilities

• Collaboratively works with business analysts, quality control testers, scrum masters, product owners, subject matter experts, and other relevant roles to deliver minimum viable products or services.

• Prepares standards-based high-level, detailed technical designs (solution, application, database, integrations, or application programming interface) in close collaboration with the team, technical leaders, and other roles.

• Resolves the incidents, most complex and challenging technical issues that escalate from L1 and L2 support teams.

• Conduct thorough root cause analysis to identify the underlying reasons for recurring problems and implement permanent solutions to prevent future occurrences.

• Perform proactive problem prevention and improve system stability.

• Analyze and debug code to identify and fix software defects, often involving collaboration with development teams.

• Develop and deploy scripts, patches, or updates to address identified issues, working with development teams to ensure proper implementation and testing.

• Collaborate with other support teams, development teams, and potentially with vendors to resolve complex issues. Communicate technical information effectively to both technical and non-technical stakeholders.

• Document troubleshooting procedures, solutions, and other technical information to build a knowledge base for future reference and to aid in knowledge transfer.

• The incumbent is also expected to implement a solution to automate the support handling, with the use of AI tools, chatbot and other technologies.

• Participates in product backlog grooming, Scrum events (Sprint Planning, Solution Development, Daily Stand-Up, Sprint Review, and Retrospective), or Kanban events (Replenishment, Daily Stand Up, Service Delivery Review)

• Participates in the iterative product backlog item elaboration, coding, building, unit testing, defect fix, deployment, and release/support of epics, products, or features with the assigned team.

• Ensures that the code pushed to the deployment pipeline is of the best quality and fully meets requirements by applying behavior and test-driven development practices, e.g., thoroughly inspecting/validating code and running ample coverage of automated unit testing.

• Participates in research and innovation to learn new technologies and improve practices

• Occasionally performs the role of Sprint Lead when nominated by the team

• Perform relevant tasks that may be assigned

Key Deliverables

• Future proof and optimized solutions

• High Level and Detailed Technical Designs

• Unit Tested and Secure Code

• Other key deliverables that may be defined

CORE COMPETENCIES

Technical Knowledge and Skills

• Able to help and advice others based on their special area of knowledge and skill

• Uses technical knowledge and skills to complete complex work

• Uses technical knowledge and skills to improve work systems

Client Orientation

• Works to meet the needs of clients according to ADB policy

• Communicates often with clients and seeks to understand and anticipate their needs

• Works with clients to find ways to meet changing needs

Achieving Results

• Finds ways to reduce the time and cost of completing work

• Monitors work and progress and makes improvements

• Works with others to overcome problems and find alternative ways to complete work when necessary

Working Together

• Provides practical support and encouragement for team members

• Encourages all team members to work together

Requirement and Qualification (Education & Work Experience)

EDUCATION REQUIREMENTS

Graduate of Bachelor of Science in Information Technology, Engineering or other related fields.

RELEVANT EXPERIENCE AND OTHER REQUIREMENTS

• Suitability to undertake the responsibilities mentioned above at the required level
• At least three (3) years of experience in a senior developer role
• At least five (5) years of experience in architecture, design, and development of integrated systems
• Must possess strong analytical and problem-solving skills
• Must have proven experience in developing web-based applications, RESTful web services, JavaScript, TypeScript, HTML, XML, Stylesheets, ReactJS
• Must have proven experience in SharePoint and developing SPFx application
• Must have proven experience in designing, developing, and deploying Web APIs utilizing .NET Core and C#
• Must have experience with relational databases such as MSSQL, Oracle, and others
• Experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines) is preferred
• Experience in integrating and developing Generative AI agents is preferred
• Experience working with Azure Cloud Services is an advantage
• Experience with CI/CD and YAML is an advantage
• Must have experience in Agile, e.g., Scrum or Kanban
• Certifications in Secure Coding, Scrum, or DevOps will be a plus
• Must have experience working in a team with five or more members
• Must be able to relate to large information-based organizations and be comfortable dealing with senior executives from various cultures
• Must have excellent oral and written communication skills in English

Skills

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.