
Field Officer
2 days ago
Job Title: Field Officer
Job Summary: As a Field Collector, you will be responsible for managing and collecting overdue loans or payments from clients in person. You will work closely with clients to ensure timely repayment while maintaining a professional and customer-centric approach. Your goal is to minimize overdue accounts and maintain positive relationships with customers to support the lending company's objectives.
Key Responsibilities:
- Conduct field visits to clients who have overdue loans or payments.
- Communicate with clients regarding their outstanding balances, providing payment reminders and payment options.
- Negotiate repayment terms with clients who are unable to settle the full amount.
- Document and report progress of collections to management regularly.
- Offer solutions for clients experiencing financial difficulties, ensuring repayment plans are in place.
- Follow up on payment commitments and provide support to clients in person or over the phone.
- Maintain a professional and polite approach in all interactions with clients.
- Ensure that all collected amounts are properly documented and accounted for.
- Ensure compliance with company policies and government regulations regarding collections.
- Provide feedback to management on trends, challenges, and areas for improvement in the collection process.
- Handle legal documents related to overdue loans, if applicable, including processing notices of default and pursuing legal actions when necessary.
- Perform other duties as required by the company.
Qualifications:
- High school diploma or equivalent; a college degree is an advantage.
- Experience in collections, sales, customer service, or related fields is preferred.
- Knowledge of lending and financial services is an advantage.
- Excellent communication and negotiation skills.
- Ability to work independently and in a team.
- Strong problem-solving and decision-making abilities.
- Must be willing to travel and work in the field.
- Ability to handle sensitive situations with professionalism and discretion.
- Knowledge of Philippine laws and regulations related to collections is a plus.
Skills and Abilities:
- Good interpersonal and communication skills.
- Time management and organizational skills.
- Attention to detail and accuracy in handling financial transactions.
- Ability to work under pressure and meet deadlines.
- Ability to handle confrontational or difficult situations diplomatically.
- Willing to do field work in Pampanga and Bataan.
Benefits:
- Paid training
- Daily Meal Allowance
- Monthly Transportation Allowance
- Option to stay-in (Company-provided staff house, free water, electricity and Wi-Fi)
Job Types: Full-time, Permanent
Pay: Up to Php12,540.00 per month
Benefits:
- Paid training
Application Question(s):
- Are you willing to stay-in either Pampanga or Bataan?
Work Location: In person
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