Field Officer

3 days ago

San Fernando, Central Luzon, Philippines Una Amigo Lending Corp. Full time ₱152,400 per year

Job Title: Field Officer

Job Summary: As a Field Collector, you will be responsible for managing and collecting overdue loans or payments from clients in person. You will work closely with clients to ensure timely repayment while maintaining a professional and customer-centric approach. Your goal is to minimize overdue accounts and maintain positive relationships with customers to support the lending company's objectives.

Key Responsibilities:

  • Conduct field visits to clients who have overdue loans or payments.
  • Communicate with clients regarding their outstanding balances, providing payment reminders and payment options.
  • Negotiate repayment terms with clients who are unable to settle the full amount.
  • Document and report progress of collections to management regularly.
  • Offer solutions for clients experiencing financial difficulties, ensuring repayment plans are in place.
  • Follow up on payment commitments and provide support to clients in person or over the phone.
  • Maintain a professional and polite approach in all interactions with clients.
  • Ensure that all collected amounts are properly documented and accounted for.
  • Ensure compliance with company policies and government regulations regarding collections.
  • Provide feedback to management on trends, challenges, and areas for improvement in the collection process.
  • Handle legal documents related to overdue loans, if applicable, including processing notices of default and pursuing legal actions when necessary.
  • Perform other duties as required by the company.

Qualifications:

  • High school diploma or equivalent; a college degree is an advantage.
  • Experience in collections, sales, customer service, or related fields is preferred.
  • Knowledge of lending and financial services is an advantage.
  • Excellent communication and negotiation skills.
  • Ability to work independently and in a team.
  • Strong problem-solving and decision-making abilities.
  • Must be willing to travel and work in the field.
  • Ability to handle sensitive situations with professionalism and discretion.
  • Knowledge of Philippine laws and regulations related to collections is a plus.

Skills and Abilities:

  • Good interpersonal and communication skills.
  • Time management and organizational skills.
  • Attention to detail and accuracy in handling financial transactions.
  • Ability to work under pressure and meet deadlines.
  • Ability to handle confrontational or difficult situations diplomatically.
  • Willing to do field work in Pampanga and Bataan.

Benefits:

  • Paid training
  • Daily Meal Allowance
  • Monthly Transportation Allowance
  • Option to stay-in (Company-provided staff house, free water, electricity and Wi-Fi)

Job Types: Full-time, Permanent

Pay: Up to Php12,540.00 per month

Benefits:

  • Paid training

Application Question(s):

  • Are you willing to stay-in either Pampanga or Bataan?

Work Location: In person

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