Business Operations Manager

5 days ago

Makati City, National Capital Region, Philippines 11SPRING Full time ₱420,000 - ₱840,000 per year

The Operations Manager is responsible to support our branches network organization, with the objective to facilitate and promote efficiency of the operations department. Proactively monitors all of the clinic branches and ensures that all the branches are well-organized in daily operations. Directs and motivates the operations team in order to achieve the overall corporate sales objectives. Coach, counsel and discipline the operations team. Plans, monitors, and appraises job results of the staff. Ensures that policies are implemented and followed, and suggests new ones. On the customer service side, he/she is responsible for providing excellent customer service to our patients, handling clinics scheduling organization, regular inquiries and complaints. He/she must have excellent communication, problem-solving, and customer service skills.

Operational Oversight

● Supervise day-to-day clinic operations across all branches to ensure consistent service standards.

● Monitor clinic performance and implement action plans for improvement.

● Ensure clinics comply with regulatory requirements and internal policies.

● Conduct regular site visits and operational audits.

Strategic Planning & Execution

● Collaborate with the management in planning,

● Analyze operational performance data and recommend improvements.

● Assist in expansion planning and implementation (new clinics, renovations, relocations), and business development.

Process Improvement

● Standardize and streamline clinic processes for efficiency and patient satisfaction.

● Lead the implementation of quality assurance and control systems.

● Identify operational bottlenecks and develop solutions.

Staff Management & Development

● Coordinate with HR for workforce planning, hiring, and staff movements.

● Support training programs and performance evaluations in coordination with the HRBP.

● Foster a positive work culture and team collaboration across clinics. Vendor/Supplier & Asset Management

● Oversee procurement and vendor/Supplier performance to ensure timely supply and service delivery.

● Maintain oversight on clinic assets, equipment, and maintenance needs.

Reporting & Communication

● Generate regular reports on clinic performance, staffing, patient flow, and operational challenges.

● Act as the communication bridge between the head office and clinic branches.

● Participate in leadership meetings and represent the operations team in strategic discussions.

Qualifications:

● Bachelor's degree in Business Administration, Healthcare Management, or related field.

● At least 3-5 years of experience in operations management, preferably in healthcare or multi-branch setup.

● Strong leadership, organizational, and problem-solving skills. Knowledge of healthcare/dental clinic operations is an advantage.

● Excellent communication and interpersonal skills.

● Proficient in MS Office and business operations software/tools.

Key Competencies:

● Strategic Thinking

● Leadership & Team Management

● Process-Oriented Mindset

● Decision-Making

● Analytical & Critical Thinking

● Conflict Resolution

● Adaptability

Job Types: Full-time, Permanent

Pay: Php55, Php70,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • CDD Team Lead

    7 days ago

    Makati City, National Capital Region, Philippines Shell Business Operations - Manila Full time ₱1,500,000 - ₱3,000,000 per year

    What's the role?Reporting to the Manager CDD for Trading and Supply, the Team Lead CDD manages the global Counterparty Due Diligence (CDD) team within the global Financial Crime team.The global Financial Crime team has responsibility for:• Counterparty Due Diligence (CDD) as part of initial counterparty onboarding; • Acting as Financial Crime, Trade...

  • Business Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines WhiteN Beauty and Wellness Full time ₱1,500,000 - ₱2,500,000 per year

    Whiten Beauty & Wellness is Hiring:Operations Manager (High-Impact Role)Whiten Beauty & Wellness is one of the fastest-scaling beauty empires in the Philippines. With 30+ branches nationwide and a billion-peso vision, we need more than just a manager — we need aright hand in operations.Your MissionTake charge of daily operations across branches — from...

  • Business Operations

    5 days ago

    Makati City, National Capital Region, Philippines HexaCloud Corporation Full time ₱800,000 - ₱1,200,000 per year

    • Analyze and improve business processes to increase efficiency and effectiveness across departments.• Develop and monitor key performance indicators (KPIs) to track operational performance.• Collaborate with leadership and cross-functional teams to implement strategic initiatives.• Prepare operational reports, dashboards, and presentations for...

  • Head of Business Operations

    7 days ago

    Makati City, National Capital Region, Philippines Casa Bella Home and Living Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionCasa Bella Home and Living offers luxurious and elite design pieces from leading global brands such as Cassina, Kettal, Moroso, Henge, Cattelan Italia, and Novamobili. For over a decade, our team has earned the trust of distinguished clients by furnishing homes with elegantly curated European furniture. Our complete portfolio ranges from...

  • Operations (Reinsurance) Manager

    1 day ago

    Makati City, National Capital Region, Philippines Advanced Outsourcing and Business Services Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Role OverviewThe Reinsurance Ops Manager will be responsible for overseeing the daily functions of a specialized insurance intermediary, ensuring smooth workflows, regulatory compliance, and exceptional client servicing. This position requires a leader who understands the technical and procedural aspects of placement, documentation, and coordination among...

  • Business Manager

    7 days ago

    Makati City, National Capital Region, Philippines Avaloq Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Business Manager

    7 days ago

    Makati City, National Capital Region, Philippines Avaloq Full time $70,000 - $120,000 per year

    Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Operations Manager

    2 days ago

    Makati City, National Capital Region, Philippines Casa Bella Home and Living Corp Full time ₱720,000 per year

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs.ResponsibilitiesThe Operations Manager will oversee daily operations, manage staff, ensure efficient processes, and drive continuous improvement initiatives to meet business objectivesHandling of Data ManagementChecking of quotations...

  • Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱1,200,000 - ₱2,400,000 per year

    The Operations Manager is responsible for overseeing day-to-day business operations within the BPO environment, ensuring the delivery of high-quality service, achievement of performance metrics, and compliance with client and company standards. This role involves managing teams, driving operational excellence, and implementing strategies that improve...

  • Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines One Outsource Direct Corporation Full time ₱1,920,000 - ₱2,400,000 per year

    About One Outsource Direct Corp (OODC)Established in 2003, One Outsource Direct Corporation (OODC) is a Philippine-based company engaged in providing business process outsourcing (BPO) services to local and international companies. For over 21 years, we have been providing value-driven solutions to our customers globally, enabling them to achieve scalability...