Crew Support Center Coordinator

3 days ago

Manila, National Capital Region, Philippines V Group Limited Full time ₱900,000 - ₱1,200,000 per year

Vacancy No

VN15069

Employment Type

Permanent

Location Country

Philippines

Work Location

Manila

Who are V?

As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

The Crew Support Centre Coordinator (CSCC) will be the first level support for the Seafarers who will contact the Crew Support Centre for assistance or queries.

Key Responsibilities and Tasks

  • Provide first level support and convey resolutions to seafarers' issues and queries.
  • Assess seafarers' concern and properly escalate unresolved queries to the next level of support.
  • Respond to queries and requests from multiple geographies and various channels of communication such as emails, phone calls or chats.
  • Troubleshoot issues on the seafarer app and/or walk seafarers through the problem solving process whenever applicable.
  • Identify and assess Seafarers' needs and properly route/connect them to the correct resolver group.
  • Perform other related tasks as may be assigned.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

  • Good understanding of the business
  • Ability to multi-task without sacrificing quality of service
  • Flexible and amendable to work in shifting schedules
  • Demonstrated ability to communicate effectively with different nationalities
  • Ability to coordinate and follow-up with resources on the resolution
  • Required English language knowledge appropriate to the rank
  • Experience in Contact Center, preferably with Chat and Email Support background

Desirable

  • Ability to empathize to seafarers
  • Keen on details
  • Experience in Crewing Operations

Applications Close Date

26 Oct 2025

  • Crew Support Center Coordinator

    3 days ago

    Manila, National Capital Region, Philippines V Full time ₱600,000 - ₱1,200,000 per year

    Location CountryPhilippinesWork LocationManilaWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical...

  • Crew Logistics Coordinator

    5 days ago

    Manila, National Capital Region, Philippines V Full time ₱900,000 - ₱1,200,000 per year

    Location CountryPhilippinesWork LocationManilaWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical...

  • Crew Logistics Coordinator

    3 days ago

    Manila, National Capital Region, Philippines V Full time ₱900,000 - ₱1,200,000 per year

    Location CountryPhilippinesWork LocationManilaWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical...

  • Crew Logistics Coordinator

    5 days ago

    Manila, National Capital Region, Philippines V Group Limited Full time ₱1,200,000 - ₱2,400,000 per year

    Vacancy NoVN15027Employment TypePermanentLocation CountryPhilippinesWork LocationManilaWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and...

  • Crewing Support Assistant

    3 days ago

    Manila, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time ₱300,000 - ₱450,000 per year

    The position is responsible to process the flag state and visa applications of the crew members on a timely manner and upload the crew documents to the Crew Management system according to guidelines. Specific duties (e.g. Crew Management System Updating, Flag state Application and/ or Visa application) will be assigned by the manager according to the...

  • Manager, Crew Manning Operations

    5 days ago

    Manila, National Capital Region, Philippines Kuok Maritime Group Full time ₱1,500,000 - ₱2,500,000 per year

    PurposeJob descriptionThe Manager supports the President of Pacc Shipping Phils., Inc in managing the daily operations of the crew manning office in the Philippines.This role ensures operational efficiency in crew recruitment, processing, deployment, and compliance with maritime and labor standards.The Manager will supervise frontline departments, ensure...

  • Crewing Manager

    3 days ago

    Manila, National Capital Region, Philippines Hellenic Manning Overseas Inc Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Communication ManagementHandle all communication with principals, vessels, agents, accredited clinics, and other relevant entities related to crew operations.Crew Planning & DeploymentPlan and oversee the relief and rotation of seafarers to ensure uninterrupted vessel operations.Ensure crew changes are carried out in a timely and...

  • Crewing Processor

    3 days ago

    Manila, National Capital Region, Philippines Hellenic Manning Overseas Inc Full time $104,000 - $130,878 per year

    Duties and Responsibilities:Prepare mandatory and company-required documents for crew embarkation, ensuring completeness as per the checklist.Coordinate and monitor the renewal of documents and certificates of joining or onboard seafarers.Liaise with the Training Department for statutory and in-house training, including pre-departure orientation.Coordinate...

  • Cabin Crew Supervisor

    5 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

    Responsible for overseeing, supporting, and managing the performance of cabin crew to ensure safety, service excellence, and compliance with aviation regulations.Duties and Responsibilities:Supports the Inflight Services Department Manager in developing long-range goals and objectives following Sunlight Air's Vision and Mission; ensure the realization of...

  • Crew Operator

    2 weeks ago

    Manila, National Capital Region, Philippines Scorpio Group Full time ₱900,000 - ₱1,200,000 per year

    JOB DESCRIPTION:The Crew Operator is the person responsible in the overall documentation of seafarers from recruitment to deployment, ensuring that all statutory, mandatory, national, and international (STCW), Flag State and Principal requirements are met.In the absence of the Crew Operator, the Junior Fleet Manager will take over all his/her task related to...