Key Account Manager B2B North Luzon

Key Account / Customer Management

●Manage customer needs and ensure customer satisfaction and long term

relationship

●Deliver speedy and quality action to changing customer needs, market conditions

and competitor activity

●Manage customer's account and ensure good credit status and effective cash

collections

Prevent contract terminations and achieve customer retention

Achieve Key Accounts KPI

Enable effective communication between customer and cross-functional team in

order to provide strong team representation to meet the customer's expectations.

Ensure compliance to standard process, procedures and quality standards

Monitor competitor activities and act on counter measures.

Promote company products and services

Resolve customers' complaints with urgency and in accordance with company

policy.

People Management

Conduct weekly KA alignment meeting

Ensure communication and understanding of company objectives and policies

among KA team

Lead synergy with cross-functional teams and managers

Take action for self-improvement either through private study, membership of

suitable associations and attendance at courses

Credit Management

Drive cash collection and achieve DSO target across the customer base

Ensure customer credit is kept within the targeted guidelines of the business.

Ensure team understanding and compliance to agreed policy on credit management

Customer Care Service

Deliver outstanding customer care service through the Customer Contact Strategy

Continuously improve customer needs by developing good customer relationships

by monthly face to face and visit

Work closely and leverage with cross-functional team members to develop strategic

approaches and customer solutions

Enable cross-functional teams by properly managing customer expectations at the

onset of the sale

KPI Management

Revenue

Profit

Customer / Colleague Retention

Zero Terminations

DSO

Administration and Policy Directive

Ensure accuracy and completeness of required documents for both Pest and Hygiene

for New Business and Jobs Sales prior to service or treatment

Ensure on-time and accurate Sales reports

Prevent and resolve terminations and complaints; and act efficiently on inquiries, orders

and other sales document

Manage day to day sales activities, including proposal, service agreement, prospecting,

market development, handling complaints and termination calls

Develop, recommend and implement policies that would increase productivity thereby

realizing and achieving sales targets, reduce customer complaints, and controls that

would minimize if not eliminate risk & losses to the business

Customer Development

Resolve customer complaints & inquiries with urgency and importance following the

company SOPs and 2/24 promise

Conduct regular quality inspection and customer visit to maintain good business

relationship and improve customer retention

Act on potential sales and collection opportunities on the service area to generate

incremental business, up-selling and improve cash collection

Attend required training, meetings, conferences and other official company functions

necessary for business growth, government legislation compliance and customers'

requirements.

COMPETENCIES REQUIRED

Competency Descriptive Summary

Deliver Results The drive and ambition to achieve goals/objectives and the discipline,

organization and perseverance to deliver outstanding customer

service.

Act Commercially The ability to gather and make sense of large amounts of information

and apply it to make business and customer focused decisions

Manage Self Coach and Develop Work With Others Managing our own emotions to remain calm, focused and optimistic

while dealing with a constant stream of demands

The encouragement of long term development of others to build

capability.

Building relationships and collaborating with others (e.g. customers,

colleagues, partners and suppliers) to achieve our mission.

Display Leadership The ability to inspire others to achieve Rentokil Initials objectives and

to hold them accountable for high standards of performance.

SPERSON SPECIFICATION

Formal Education and Training:

Essential: College graduate with at least 3 to 5

years managerial experience in the areas of

customer service relationship and leading people.

Years and type of Experience required:

Essential Preferred: Graduate of Agriculture or Biology, with

at least 3 years relevant work experience in a sales

and service oriented company.

Years

Key Account Management 3

People Development 2

Industry Knowledge – Pest Control & Hygiene 3

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

• Fuel discount
• Paid training

Work Location: In person