Customer Support Specialist

Support Beyond Solutions: Powering Customer Success

Deliver exceptional service, technical expertise, and solutions that make an impact. Launch your global career in IT support without leaving the Philippines. This international opportunity allows you to make your mark by delivering exceptional customer experiences, supporting cutting-edge software, and building your legacy in tech. It's time to grow beyond boundaries.

Job Description

As a Customer Support Specialist, you will be the first point of contact for customer inquiries and technical issues. You'll troubleshoot, escalate, and ensure customer satisfaction while supporting onboarding, data, and product-related needs.

Job Overview

Employment Type: Full-time

Shift: Mid shift (EMEA), weekends off

Work Setup: Hybrid, Makati (3 days onsite during training, then 2 days weekly onsite afterward)

Salary: PHP 25, PHP 35,

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (easy access to MRT, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with at least 6 months tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (including 5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Technical

• 1 to 2 years' relevant experience
• Strong analytical problem-solving skills.
• Excellent communication skills.
• Ability to explain complex, technical concepts in simple terms.
• Property industry knowledge (desirable).
• Accounting software experience (Xero, QuickBooks Online, Trust Accounting) (desirable).

Personal Attributes

• Drive: Passionate about purpose, competitive, and action-oriented.
• Resilience: Grow through adversity, embrace change, and learn from mistakes.
• Self-Awareness: Coachable, empathetic, and open to feedback.
• Insight: Strong customer/market understanding with a growth mindset.

Your Daily Tasks

Customer Support and Issue Resolution

• Serve as the initial point of contact for customers via email, online chat, and phone.
• Respond promptly to inquiries, support requests, and technical issues.
• Diagnose and troubleshoot reported problems, providing timely solutions.

Escalation Management

• Document and escalate issues or technical queries to the Level 2 team when required.

Product Knowledge

• Develop deep expertise in Re-Leased products, features, and integrations.
• Stay updated on product enhancements.
• Actively participate in training sessions and workshops.

Onboarding and Project Support

• Build and maintain company relationships.
• Assist with data processing for onboarding new clients.
• Perform administrative tasks as required.

Live the Values

• People First: One team globally; our people and customers always come first.
• Find a Way: Like a river, we find a way around obstacles.
• Win or Learn: Improvement never ends-enjoy the ride

Relationships

• Internal: Collaborate with Re-Leased team members and stakeholders.
• External: Build relationships with Re-Leased customers and suppliers.

About the Client

Redefining Property Management with Innovation.

Re-Leased is a leading cloud-based property management software company that empowers landlords and property managers worldwide. By combining smart technology with customer-focused solutions, Re-Leased simplifies complex property processes and enables clients to scale their businesses. With a culture of innovation and collaboration, they offer global opportunities to passionate professionals.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra