Customer Service Officer

4 days ago

Calamba City A, Philippines Carmelray Enterprises Inc. Full time ₱300,000 - ₱360,000 per year

Job Description:

We are looking for a Customer Service Officer to join our restaurant team. The role focuses on ensuring excellent guest satisfaction by leading the dining staff, engaging with customers, and maintaining smooth front-of-house operations.

Key Responsibilities:

  • Ensure consistent and high-quality customer service for all guests.
  • Supervise and support dining staff to maintain efficient service flow.
  • Engage with customers to gather feedback and ensure their needs are addressed promptly.
  • Handle customer complaints professionally and effectively.
  • Manage cashiering and cash-handling duties accurately.
  • Coordinate events, group bookings, and reservations.
  • Recommend promotions and marketing activities to management.
  • Support initiatives to drive sales and enhance customer experience.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • On-site parking
  • Staff meals provided

Ability to commute/relocate:

  • Calamba City A: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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