Customer Service Specialist

2 weeks ago


Calamba, Philippines Straive Full time

Key Responsibilities Respond to customer inquiries via phone, email, live chat, and in-person. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Meet personal/customer service team targets and call handling quotas. Follow communication procedures, guidelines, and policies. Coordinate with internal departments to resolve customer issues efficiently. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Qualifications 2yrs College Under Graduate or equivalent Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of personalities. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. #J-18808-Ljbffr


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