ITSD / Service Desk Analyst - START ASAP

2 days ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱104,000 - ₱130,878 per year

About the role

Nezda Technologies, Inc. is seeking a talented ITSD / Service Desk Analyst to join our dynamic team in Taguig City, Metro Manila. This is a full-time position, and we are looking for an individual who is passionate about providing exceptional IT support and service to our clients.

What you'll be doing

  • Provide first-line support for all IT-related issues, including hardware, software, and network connectivity problems
  • Respond to incoming service requests in a timely and efficient manner, ensuring customer satisfaction
  • Diagnose and troubleshoot a wide range of IT problems, escalating complex issues to the appropriate team members
  • Document all support activities and maintain accurate records of all IT incidents and resolutions
  • Collaborate with cross-functional teams to ensure seamless integration of IT services
  • Contribute to the continuous improvement of IT support processes and procedures
  • Participate in projects and initiatives that enhance the overall IT capabilities of the organisation

What we're looking for

  • Minimum of 2-3 years of experience in a similar IT support or service desk role
  • Strong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve a variety of IT issues
  • Excellent communication and customer service skills, with the ability to explain complex technical concepts in a clear and understandable manner
  • Proficiency in using IT service management tools and ticketing systems
  • Proficiency in ServiceNow is required
  • Familiarity with common operating systems, software applications, and network technologies
  • Ability to work effectively in a team environment and collaborate with cross-functional teams
  • Certification in ITIL, CompTIA A+, or other relevant IT support certifications is an advantage

What we offer

At Nezda Technologies, Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance coverage
  • Opportunities for career development and advancement
  • Flexible work arrangements and work-life balance initiatives
  • Collaborative and supportive work environment

About us

Nezda Technologies, Inc. is a leading provider of IT solutions and services, serving a diverse range of clients across various industries. Our mission is to empower businesses with cutting-edge technology and exceptional customer support. We are committed to fostering a dynamic, innovative, and inclusive work culture that enables our employees to thrive and contribute to our continued success.

Apply now

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