CSR Call Center Agent

2 weeks ago

Apas Cebu, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱150,000 - ₱250,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a motivated and customer-focused Call Center Agent to join our team. This is a full-time, virtual role based in Talisay City Cebu, where you will be responsible for providing exceptional customer service to our clients.

What you'll be doing

  1. Handling inbound customer calls with professionalism and empathy
  2. Resolving customer inquiries and complaints in a timely and efficient manner
  3. Documenting customer interactions and maintaining accurate records
  4. Identifying opportunities to improve customer experience and providing feedback to the team
  5. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. No prior BPO experience required, we provide comprehensive training
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and critical thinking abilities
  4. Ability to work in a fast-paced, dynamic environment
  5. Proficiency in English, both written and verbal
  6. Comfortable working in a virtual/remote setting

What we offer

At YWA HUMAN RESOURCE CORPORATION', we prioritise the wellbeing of our employees. We offer a range of competitive benefits, including:

  1. Attractive salary and performance-based incentives
  2. Comprehensive training and ongoing development opportunities
  3. Flexible work arrangements and work-life balance initiatives
  4. Opportunities for career advancement within the organisation
  5. A supportive and inclusive company culture

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, serving clients across a variety of industries. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. We are committed to fostering a diverse and inclusive workplace, where our employees can thrive and reach their full potential.

If you're ready to join our dynamic team and make a meaningful impact, apply now.

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