Assistant Restaurant Manager

Position Title: Assistant Restaurant Manager

Department: Restaurant Operations

Employment Type: Full-Time

Work Location: Metro Manila

Role Purpose & Business Impact:

The Assistant Restaurant Manager supports the Restaurant Manager in delivering consistent operational excellence, revenue protection, and guest experience optimization. This role is accountable for the effective execution of daily restaurant operations, staff productivity, cost discipline, and compliance with Company standards and DOLE labor regulations.

As a key store-level leader, the Assistant Restaurant Manager plays a critical role in driving sales performance, cost efficiency, guest retention, and operational ROI, while ensuring service continuity and brand integrity.

Key Responsibilities:

A. Operations Management

• Support and oversee daily restaurant operations across Front of House (FOH) and Back of House (BOH) to ensure smooth, safe, and efficient service delivery.
• Monitor sales performance, cost of goods sold (COGS), and labor utilization; assist in analyzing variances and implementing corrective action plans to protect profit margins.
• Enforce cleanliness, sanitation, food safety, and workplace safety protocols in compliance with Company SOPs and regulatory requirements.
• Ensure consistent execution of menu quality, portion control, and presentation standards in coordination with the kitchen team.
• Support initiatives to improve service speed, table turnover, and workflow efficiency without compromising guest experience.

B. People Management

• Assist in leading, coaching, and motivating restaurant staff to achieve performance targets and brand service standards.
• Conduct daily pre-shift briefings, support weekly operational reviews, and participate in monthly performance evaluations aligned with the Company's performance rating system.
• Enforce attendance, grooming, and conduct policies consistently and fairly.
• Coordinate with Human Resources on recruitment support, onboarding, performance improvement plans (PIP), and disciplinary processes, ensuring due process compliance.

C. Customer Experience Management

• Support the maintenance of high guest satisfaction through service quality monitoring and effective complaint handling.
• Ensure proper service etiquette, dining atmosphere, and table presentation standards are consistently upheld.
• Assist in implementing service recovery strategies to protect guest loyalty and brand reputation.

D. Financial & Administrative Control

• Review daily sales summaries, cashiering accuracy, and expense tracking in coordination with the Restaurant Manager and Accounting.
• Support inventory management, purchase requests, stock rotation, and wastage reporting to minimize losses and control costs.
• Review PEPO (People–Equipment–Products–Others) reports, identify operational issues, and recommend corrective actions to Operations and HR.
• Ensure timely, accurate documentation and reporting in accordance with internal audit and governance requirements.

E. Compliance & Brand Standards

• Uphold all Company policies, internal SOPs, DOLE labor regulations, and fire, health, and sanitation requirements.
• Ensure proper execution of marketing promotions, pricing updates, and brand initiatives at the store level.
• Maintain alignment with the Company's performance evaluation and rating systems, including KPI and Star Merit frameworks.

Qualifications:

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of one (1) to two (2) years of experience as an Assistant Restaurant Manager or Supervisor in a full-service restaurant environment.
• Strong working knowledge of POS systems, inventory management platforms, and basic financial reporting tools.
• Proficient in Microsoft Excel or spreadsheet applications for operational reporting and analysis.
• Solid understanding of food service operations, cuisine standards, service flow, and F&B cost control.
• Strong leadership, communication, and problem-solving skills.
• Willingness to work on shifting schedules, weekends, and holidays as operationally required.

Core Competencies:

• Leadership and Team Support
• Operational Excellence and Process Discipline
• Financial Awareness and Cost Control
• Guest Service Orientation and Service Recovery
• Policy Compliance, Accountability, and Risk Management

Performance & Accountability:

Performance is evaluated based on:

• Support of sales growth and profitability targets
• Cost control and operational efficiency
• Guest satisfaction and retention
• Staff performance, discipline, and compliance
• Adherence to Company standards and regulatory requirements

Sustained performance gaps may result in coaching, performance improvement measures, or administrative action, subject to due process.