Service Desk Support L1

3 days ago

Pasig, National Capital Region, Philippines Unison Computer Systems Full time ₱204,000 - ₱216,000 per year

JOB HIGHLIGHTS

  • Life Insurance Coverage upon hiring.
  • Career advancement based on performance.

DUTIES AND RESPONSIBILITIES

  • Acknowledge support tickets and responds to user request.
  • Acknowledge Calls or Email concern by end users.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Identify and analyze the fault and help user understand the issue.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolving the incident tickets' requests.
  • Document the action taken to resolve the problem as input to Knowledge-based system.
  • Creation of report and reporting to higher management.
  • Assists VIP's
  • Perform other related tasks and special assignments that may be assigned from time to time by the immediate supervisor or management.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Graduate in BS in Information Technology or any related courses.
  • With Technical Support experience or Fresh Graduate.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Good in interpersonal relation to Client.
  • Responsible to the assigned task.
  • Shifting schedule
  • Willing to be assigned in Bagong Ilog, Pasig City.

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have any experience in using a Ticketing Tool?

Work Location: In person

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