Service Desk Supervisor
8 hours ago
The Service Desk Supervisor manages the daily operations of the Service Desk team, ensuring timely and efficient delivery of IT support services. This role oversees ticket handling, SLA compliance, and escalations while mentoring team members and driving process improvements. The position requires strong leadership, technical knowledge, and a commitment to excellent customer service.
Key Responsibilities:
- Supervise daily Service Desk operations and ensure SLA targets are met.
- Manage escalations and coordinate with technical teams for issue resolution.
- Coach and develop Service Desk Specialists to enhance performance.
- Analyze reports to identify trends and improve service delivery.
- Maintain documentation and promote a customer-focused culture.
- Bachelor's degree in IT, Computer Science, or related field.
- 3+ years IT experience, with at least 2 years in a Service Desk environment.
- Knowledge of SLA management, incident escalation, and ticketing tools.
- Strong leadership, analytical, and communication skills.
- ITIL or CompTIA certification is an advantage.
-
Customer Service Supervisor
6 days ago
Pasig, National Capital Region, Philippines Whiteplane, Inc. Full time ₱104,000 - ₱130,878 per yearJob description:Job Overview: Customer Service Supervisor – Front Desk (After Sales)The Customer Service Supervisor – Front Desk (After Sales) is responsible for leading the day-to-day operations of the front desk team to ensure a seamless and satisfying after-sales experience for customers. This role involves supervising staff, resolving escalated...
-
Service Desk Engineer
1 week ago
Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱250,000 - ₱500,000 per year**JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:**Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?As a Service Desk Engineer, you will be a key member of our technical...
-
IT Service Desk Representative
9 hours ago
Pasig, National Capital Region, Philippines Insight Full time ₱400,000 - ₱600,000 per yearTheService Desk Representativeis responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written...
-
Service Desk Representative Sr
8 hours ago
Pasig, National Capital Region, Philippines Insight Full time $40,000 - $60,000 per yearRequisition Number: Service Desk Representative SrLocation: The role will be a hybrid position located in Pasig, Philippines. Insight at a Glance14,000+ engaged teammates globally#20 on Fortune's World's Best Workplaces list $9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023...
-
Service Desk Analyst
2 weeks ago
Pasig, National Capital Region, Philippines InteLogix Full time ₱300,000 - ₱450,000 per yearKEY RESPONSIBILITIES:Assist users experiencing technical problems with hardware, software, networking and computer related issues.Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error.Log, track, and maintain detailed incident reports on all calls.Assist in monitoring of Branch and Home office technologies,...
-
Service Desk Representative
2 days ago
Pasig, National Capital Region, Philippines Insight Full time ₱30,000 - ₱60,000 per yearRequisition Number: IT Service Desk RepresentativeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.Insight at a Glance14,000+ engaged teammates globallyCertified GPTW (Great Place to Work)#20 on Fortune's World's Best Workplaces list$9.2 billion in...
-
Front Desk Officer
8 hours ago
Pasig, National Capital Region, Philippines Noah Interactive Ventures Full time ₱150,000 - ₱250,000 per yearJob Title: Front Desk Officer (FDO)Location: 57 East Capitol, PasigEmployment Type: Full-TimeJob Summary:We are looking for a dynamic and customer-oriented Front Desk Officer to be the face of our organization. You will manage front desk operations, ensure excellent customer service, and support administrative tasks.Key Responsibilities:Greet and assist...
-
Front Desk Officer
6 days ago
Pasig, National Capital Region, Philippines Team Global Facility Solutions Inc. Full time ₱80,000 - ₱120,000 per yearCompany DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Front Desk Officer based in Ortigas. The Front Desk Officer will be responsible for reception duties, welcoming visitors, managing phone calls, and providing exceptional customer service. Daily tasks include handling office administration, operating...
-
Front Desk Officer
9 hours ago
Pasig, National Capital Region, Philippines Noah Interactive Ventures Full time ₱228,000 per yearJob Summary:We are looking for a Front Desk Officer with 1–2 years of experience in front desk or customer service roles. The ideal candidate will serve as the first point of contact for our clients, ensuring a professional, welcoming, and efficient reception experience.Key Responsibilities:Greet and assist clients in a courteous and professional...
-
Front Desk Receptionist
8 hours ago
Pasig, National Capital Region, Philippines Onelife Studio, Inc. Full time ₱15,000 - ₱30,000 per yearAs a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including receiving phone calls, endorsing schedules, entertaining walk-in...