IT Service Desk Supervisor

4 days ago

Pasig, National Capital Region, Philippines Support Services Group Full time ₱1,200,000 - ₱2,400,000 per year

The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Lead and support a team of Service Desk Analysts in daily operations
  • Monitor and report on SLAs, KPIs, and ticket resolution times
  • Manage ticket escalations and complex technical issues
  • Act as a liaison between service desk and other IT departments
  • Train and onboard new team members; identify training needs
  • Maintain documentation and ensure accurate ticket notes
  • Drive improvements to service desk processes and procedures
  • Promote ITIL best practices across the support team
  • Ensure consistent delivery of excellent customer service

QUALIFICATIONS

  • Minimum 3 – 5 years in IT support or service desk environment
  • Previous experience in a supervisory or leadership role
  • Strong technical knowledge of desktop, network, and software issues
  • Familiarity with ITSM tools (e.g. Halo, ServiceNow, Zendesk, Jira)
  • Understanding of ITIL framework (certification preferred)
  • Strong communication, problem-solving, and organizational skills
  • Ability to manage high-pressure situations and multiple priorities

SKILLS PREFERRED

  • ITIL V4 Foundation certification
  • Experience with Active Directory/ Microsoft Tools
  • Exposure to enterprise environments
  • Experience with coaching and mentoring team members
  • Leadership and motivational ability
  • Calm under pressure
  • Customer focused mindset
  • Detail-oriented and proactive
  • Understanding of PCI/SOC compliance

  • IT/ Service Desk Supervisor

    4 days ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time ₱1,200,000 - ₱2,400,000 per year

    I. SYSTEMS DEVELOPER SUPERVISORThis position serves as a lead specialist on one or more systems and is responsible for the entire life cycle of an application development from analysis, coding, testing, and documentation.Develop programming code and software modifications using appropriate languages and tools to provide responsive and innovative solutions,...

  • IT Service Desk Supervisor

    4 days ago

    Pasig, National Capital Region, Philippines SSG Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Desk Supervisor is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-quality support services to internal users. ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a...

  • IT Service Desk Supervisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    OverviewThe Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...

  • Administrator - IT Service Desk (French Speaker)

    3 weeks ago

    Pasig, National Capital Region, Philippines Orica Limited Full time

    Select how often (in days) to receive an alert:Administrator - IT Service Desk (French Speaker)Date: 11 Jul 2025Location: Pasig City, National Capital Region (NCR), PH, 1604Company: OricaAbout OricaAbout the roleWe are excited to announce a pivotal opportunity for an IT Service Desk Administrator (French) role to join our esteemed Orica GBS (Global Business...

  • Administrator - IT Service Desk (French Speaker)

    4 days ago

    Pasig, National Capital Region, Philippines Orica Full time ₱1,200,000 - ₱2,400,000 per year

    About OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.It's an exciting...

  • Service Desk Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱250,000 - ₱450,000 per year

    The Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...

  • Service Desk Analyst Level 1

    4 days ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱450,000 per year

    JOB RESPONSIBILITIES:· Responsible for the initial assessment of hardware and software problems reported to the ticketing system and responding to technical concerns that can be resolved remotely in support of the efficient operations of the company. Also responsible for the update of the service desk ticketing system.· Handles ticket requests received...

  • Administrator - IT Service Desk (French Speaker)

    4 days ago

    Pasig, National Capital Region, Philippines Orica Full time ₱900,000 - ₱1,200,000 per year

    About Orica At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an exciting...

  • IT Service Desk Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱600,000 - ₱800,000 per year

    JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Service Desk Engineer Roles and Responsibilities:Provide technical support to end users via phone,...

  • Administrator - IT Service Desk (Spanish and/or Portuguese Speaker)

    4 days ago

    Pasig, National Capital Region, Philippines Orica Full time ₱250,000 - ₱500,000 per year

    About OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.It's an exciting...