BPO Quality Manager

Location: JDN Square, P. Remedio St. Mandaue CityWork Setup: OnsiteSchedule: Night ShiftModer Solutions Inc. is looking for an experienced BPO QA Manager to join our growing teamResponsibilitiesLead QA strategies, performance audits, and compliance initiativesPartner with key departments to drive quality standards and improvementsUse data insights to...

Position: Quality Analyst - Travel Sales (Cebu) | OnsiteAccount Type: Travel Sales Start Date: ASAP Support Type: Voice Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience:2 to 4 years of overall experience 1 to 2 years of experience in...

We are seeking a results-driven Business Development Manager (BDM) for our BPO services division. The BDM will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth by tailoring BPO solutions. This role involves the development of effective pricing models, strategic market penetration, and...

OverviewJob Title: BPO Operations Quality Analyst (Voice Account) - Cebu City (100% Onsite)Job Type: Full-TimeLocation: Cebu City (100% Onsite)ResponsibilitiesMonitor live, recorded, or side-by-side calls and review customer interactions (including email, chat, and social media) to assess agent performance against established quality scorecards.Evaluate...

Team Leader is required to oversee the day-to-day operational activities of production teams reporting directly to him/her. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards and achieving business SLA's and KPI's while aiming for maximum efficiency and cost-effectiveness.Job Types:...

As we continue to scale our operations, we are looking for a dynamic BPO Trainer to join us in our Cebu office and lead the onboarding and continuous development of our associates, ensuring alignment with client expectations, performance goals, and quality standards.Instructional Design & Learning DeliveryDesign and implement new hire onboarding, product...

Job SummaryAs a Quality Team Lead, you will be responsible for supervising a group of quality evaluators. Key Responsibilities:Collaborate with stakeholders to review, close, and agree upon quality metrics. Communicate the quality matrix and resolve queries from the QA team. Coach and develop quality evaluators to enhance process and transaction monitoring....

Our U.S. partner is a leading provider of digital medical imaging services, delivering advanced diagnostic solutions through patient-friendly outpatient centers. We are looking for an experienced BPO Healthcare Operations Manager to lead operations for a Healthcare Account that supports these specialized services.This leadership role will oversee multiple...

Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).Conduct refresher trainings and upskilling sessions for existing employees.Use a variety of training methods (classroom, virtual, role-plays, simulations).Develop training materials, modules, and assessments aligned with client/organizational...

Qualifications:2nd year completed/College GraduateWith working experience in BPO Industry4-6 yrs exp as a Team Lead in any voice LOBs (preferably in retail domain)Location: Cebu CityWork Schedule: Graveyard/Night ShiftWork Setup: OnsiteJob Type: Full-timePay: Php40, Php42,000.00 per monthWork Location: In person