BPO Quality Manager

Qualifications:Proven experience as a Trainer / L&D Specialist in the BPO industry.Strong facilitation skills for both classroom and virtual sessions.Excellent communication, coaching, and interpersonal skills.Skilled in developing engaging training content for diverse learning styles.Detail-oriented with strong organizational and reporting...

Location: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.● Must have an experience in Healthcare...

OverviewJob Title: BPO Operations Quality Analyst (Voice Account) - Cebu City (100% Onsite)Job Type: Full-TimeLocation: Cebu City (100% Onsite)ResponsibilitiesMonitor live, recorded, or side-by-side calls and review customer interactions (including email, chat, and social media) to assess agent performance against established quality scorecards.Evaluate...

About the Role:Moder Solutions Inc. is seeking a dynamicQuality Assurance Managerto lead our QA team in delivering world-class standards across our BPO operations. If you thrive in fast-paced environments and have a sharp eye for process improvement, this is your opportunity to make a lasting impact.Key Responsibilities:Lead and mentor the QA team to uphold...

Job Title: Team LeadStart date: ASAPLocation: CebuAccount: Financial and RetailWork arrangement: Return to officeShift: GraveyardRecruitment process: HR Interview, Assessment and Final InterviewMain Requirements: -At least 2nd year in college with no back subjects. -Must have at least 2 years of solid Team Lead experience in BPO International set-up....

Team Leader is required to oversee the day-to-day operational activities of production teams reporting directly to him/her. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards and achieving business SLA's and KPI's while aiming for maximum efficiency and cost-effectiveness.Job Types:...

Job Title: Assistant Manager – QualityLocation: Cebu IT Park (Onsite)Schedule: ShiftingSalary: ₱60,000 – ₱70,000 basic + ₱2,000 allowanceStart Date: ImmediatelyQualifications:Bachelor's degree (4-year course).5–7 years of BPO/contact center experience.At least 1 year in the Healthcare industry.3–4 years in a leadership role (QA/Training).Strong...

Qualification:At least 2 years exp as QA Analyst in a BPO setupAny domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Php20, Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent employeeExperience:Quality Analyst in BPO: 2 years...

Job title: Quality Assistant Manager - Healthcare BPOLocation: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapTasksRoles and Responsibilities:I. Team Leadership & Development (30%):1. Team Management: Lead, mentor, and develop a high-performing team of Quality Analysts and...

Our U.S. partner is a leading provider of digital medical imaging services, delivering advanced diagnostic solutions through patient-friendly outpatient centers. We are looking for an experienced BPO Healthcare Operations Manager to lead operations for a Healthcare Account that supports these specialized services.This leadership role will oversee multiple...