BPO Quality Manager

Career Opportunity: Quality Manager, BPOLocation: Cebu City, CebuScope and Responsibilities:Lead the setup and execution of the Quality Management System for the account.Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen.Identify gaps and drive process improvements to boost key metrics like AHT, FTR, and utilization.Design and...

Job DescriptionScope and Responsibilities:Lead the setup and execution of the Quality Management System for the account.Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen.Identify gaps and drive process improvements to boost key metrics like AHT, FTR, and utilization.Design and implement dashboards and KPIs to track performance...

Career Opportunity: Quality Manager, CebuKey Responsibilities:Lead the setup and execution of the Quality Management System for the account.Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen.Identify gaps and drive process improvements to boost key metrics like AHT, FTR, and utilization.Design and implement dashboards and KPIs to...

Location: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.● Must have an experience in Healthcare...

Qualifications:Proven experience as a Trainer / L&D Specialist in the BPO industry.Strong facilitation skills for both classroom and virtual sessions.Excellent communication, coaching, and interpersonal skills.Skilled in developing engaging training content for diverse learning styles.Detail-oriented with strong organizational and reporting...

About the Role:Moder Solutions Inc. is seeking a dynamicQuality Assurance Managerto lead our QA team in delivering world-class standards across our BPO operations. If you thrive in fast-paced environments and have a sharp eye for process improvement, this is your opportunity to make a lasting impact.Key Responsibilities:Lead and mentor the QA team to uphold...

Qualification:At least 2 years exp as QA Analyst in a BPO setupAny domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Php20, Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent employeeExperience:Quality Analyst in BPO: 2 years...

Job Title: Assistant Manager – QualityLocation: Cebu IT Park (Onsite)Schedule: ShiftingSalary: ₱60,000 – ₱70,000 basic + ₱2,000 allowanceStart Date: ImmediatelyQualifications:Bachelor's degree (4-year course).5–7 years of BPO/contact center experience.At least 1 year in the Healthcare industry.3–4 years in a leadership role (QA/Training).Strong...

Job Title: Team LeadStart date: ASAPLocation: CebuAccount: Financial and RetailWork arrangement: Return to officeShift: GraveyardRecruitment process: HR Interview, Assessment and Final InterviewMain Requirements: -At least 2nd year in college with no back subjects. -Must have at least 2 years of solid Team Lead experience in BPO International set-up....

Job title: Quality Assistant Manager - Healthcare BPOLocation: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapTasksRoles and Responsibilities:I. Team Leadership & Development (30%):1. Team Management: Lead, mentor, and develop a high-performing team of Quality Analysts and...