Quality Assurance Manager – BPO/Contact Center

About the RoleModer Solutions Inc. is seeking a dynamic Quality Assurance Manager to lead our QA team in delivering world-class standards across our BPO operations. If you thrive in fast-paced environments and have a sharp eye for process improvement, this is your opportunity to make a lasting impact.Key ResponsibilitiesLead and mentor the QA team to uphold...

POSITION: Assistant Quality Assurance ManagerLocation:Onsite at Cebu IT ParkWork Timing:ShiftingCompensation: PHP 60,000–70,000 basic salary + PHP 2,000 allowance per month.Start date: Immediately/AsapWe're looking for an experiencedAssistant Quality Assurance Managerto join our growing team inCebu IT Park. This role plays a key part indriving quality...

Educational / Professional QualificationsBachelor's degree (any four-year course).5–7 years of progressive contact center experience.Minimum 12 months in the healthcare industry.3–4 years in a leadership role overseeing Quality Assurance and/or Training in a contact center.Experience managing and developing teams.Proven success in designing,...

Location: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.● Must have an experience in Healthcare...

Key ResponsibilitiesLead and manage the QA team to ensure compliance with quality standards and organizational goals.Develop, implement, and continuously improve QA processes, methodologies, and tools.Conduct quality audits and monitor team performance to identify areas for improvement.Collaborate with cross-functional teams to address quality gaps and...

Job Overview:The QA Manager is responsible for overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience...

Job title: Quality Assistant Manager - Healthcare BPOLocation: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapTasksRoles and Responsibilities:I. Team Leadership & Development (30%):1. Team Management: Lead, mentor, and develop a high-performing team of Quality Analysts and...

Title: Quality Assurance SpecialistThe Quality Assurance Specialist Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the...

Position Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retailKnowledge of quality...

Job Title: Assistant Manager – QualityLocation: Onsite – Cebu IT ParkWork Schedule: ShiftingSalary: PHP 60,000–70,000 (basic) + PHP 2,000 allowanceStart Date: ASAP*About the Role* We are looking for an experienced Assistant Manager – Quality to lead quality and training functions within our contact center operations. The ideal candidate will have a...