Account Manager
2 days ago
Job Description
We are seeking a dedicated and personable Account Manager to oversee client accounts and serve as their primary point of contact.
The ideal candidate is passionate about helping others, committed to delivering exceptional customer service, and comfortable using spreadsheets, organizational tools, and sales software.
Objectives of the Role
Serve as the main liaison for all client needs, concerns, and inquiries
Build and maintain strong client relationships to support long-term partnerships
Keep accurate and up-to-date client records, including contract changes and renewals
Collaborate with sales and internal teams to develop strategic sales and marketing plans while ensuring KPIs are met
Develop a deep understanding of our products and services to effectively identify upsell and cross-sell opportunities
Daily and Weekly Responsibilities
Respond to client inquiries and requests, ensuring their needs are addressed promptly
Monitor assigned accounts to ensure services align with client budgets and expectations
Meet regularly with team members to review progress and explore opportunities for improvement
Prepare and deliver progress reports for clients and internal leadership
Identify upsell, cross-sell, and renewal opportunities and communicate them to the sales team
Required Skills and Qualifications
Prior experience in sales or customer service
Ability to multitask and manage multiple responsibilities simultaneously
Strong written and verbal communication skills
Excellent attention to detail and organizational abilities
Preferred Qualifications
Demonstrated success in meeting or exceeding quotas with positive client feedback
Familiarity with customer success and CRM software, such as Salesforce
Bachelor's degree or higher
A mature, well-rounded, and motivated individual eager to excel in sales
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