Account Manager

2 days ago


Cebu City, Central Visayas, Philippines Trends Group, Inc. Full time $50,000 - $80,000 per year

Job Description

We are seeking a dedicated and personable Account Manager to oversee client accounts and serve as their primary point of contact.

The ideal candidate is passionate about helping others, committed to delivering exceptional customer service, and comfortable using spreadsheets, organizational tools, and sales software.

Objectives of the Role

Serve as the main liaison for all client needs, concerns, and inquiries

Build and maintain strong client relationships to support long-term partnerships

Keep accurate and up-to-date client records, including contract changes and renewals

Collaborate with sales and internal teams to develop strategic sales and marketing plans while ensuring KPIs are met

Develop a deep understanding of our products and services to effectively identify upsell and cross-sell opportunities

Daily and Weekly Responsibilities

Respond to client inquiries and requests, ensuring their needs are addressed promptly

Monitor assigned accounts to ensure services align with client budgets and expectations

Meet regularly with team members to review progress and explore opportunities for improvement

Prepare and deliver progress reports for clients and internal leadership

Identify upsell, cross-sell, and renewal opportunities and communicate them to the sales team

Required Skills and Qualifications

Prior experience in sales or customer service

Ability to multitask and manage multiple responsibilities simultaneously

Strong written and verbal communication skills

Excellent attention to detail and organizational abilities

Preferred Qualifications

Demonstrated success in meeting or exceeding quotas with positive client feedback

Familiarity with customer success and CRM software, such as Salesforce

Bachelor's degree or higher

A mature, well-rounded, and motivated individual eager to excel in sales


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