Call Center

2 days ago

Cebu City, Central Visayas, Philippines Viventis Search Asia Full time ₱900,000 - ₱1,200,000 per year

JOB DESCRIPTION:

We are looking for an exceptional leader who can motivate the team's performance in delivering data

projects. Have the ability to communicate with other managers in different departments in order to

strategize and align the company goals. Must have critical thinking and problem-solving capabilities.

RESPONSIBILITIES:

● Understand the business needs and objectives

● Evaluate the supplier's sales trend as the basis for prioritizing the brands that are worth selling

and advertising

● Manages, organizes, and drives successful completion of team projects.

● Collaborating with clients to determine the goals of team projects and strategizing plans to meet

those goals

● Assigns oversees agent's workloads and ensures that all assigned tasks are done efficiently and

effectively.

● Communicates results/suggestions/solutions to any Data Analytic concerns to other

departments and management.

● Develops and implements quality controls and departmental standards to ensure quality

standards, organizational expectations and regulatory compliance.

● Ensures accuracy of the data and deliverables of agents with comprehensive policies and

processes.

● Anticipate future demands of initiatives related to people and technology within your

department and design/implement solutions to meet these needs.

● Conduct weekly coaching sessions for productivity and behavioral improvement.

QUALIFICATIONS:

● Graduate of any Business, or IT-related course

● Advanced knowledge of MS Excel formulas, functions, and shortcuts

● At least 1-year experience in a managerial role

● Superior communication and interpersonal skills

● Ability to meet deadlines and manage project delivery

● Excellent report-writing and presentation skills

● Willing to work on graveyard or shifting schedule during peak seasons

● Knowledge of Amazon Seller Central is a plus

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