Account Manager

3 days ago

Cebu City, Central Visayas, Philippines Trends Group, Inc. Full time $40,000 - $60,000 per year

I. PURPOSE

Dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, organizational software, and sales tools.

II. DUTIES AND RESPONSIBILITIES

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic sales and marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

  • Take inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

III. QUALIFICATIONS

A. Minimum Education

  • College graduate with bachelor's degree as minimum

B. Minimum Experience/Training

  • Professional experience in a sales or customer service role
  • Proficiency with common customer success and customer relationship management software, such as Salesforce

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