Account Manager

4 days ago

Cebu City, Central Visayas, Philippines MicroSourcing Full time ₱600,000 - ₱1,200,000 per year

Company Description

MicroSourcing is a pioneer outsourcing services provider in the Philippines. Founded in 2006, we have supplied over 8,000 employees to 600+ active clients worldwide. Our outsourcing business model has helped businesses reduce costs, improve efficiencies and grow sustainably. We operate within purpose-built Business Process Outsourcing (BPO) hubs, so you get class-A facilities that are strategically located for best access to Manila's talent pool. We're 100% owned by Australian parent company Probe CX, with over 19,000 employees across 5 countries and ISO certified for Information Security Management and Quality Management Systems.

Role Description

This is a full-time on-site role for an Account Manager located in Cebu. The Account Manager will be responsible for overseeing and maintaining a defined set of clients, building and managing strong client relationships, ensuring client satisfaction, identifying areas for improvement, and managing account profitability. Day-to-day tasks include conducting regular client meetings, liaising with internal departments to deliver against client objectives, and preparing reports to ensure clients are receiving value and ROI.

Qualifications

  • Proven account management experience
  • Excellent written and verbal communication skills
  • Strong negotiation and problem-solving skills
  • Ability to multitask and manage multiple accounts
  • Experience in BPO industry and knowledge of outsourcing best practices
  • Ability to work independently and as part of a team
  • Bachelor's degree in Business Administration, Marketing or equivalent field

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