Mandarin Bilingual Student Enrollment Assistant

2 days ago

Pasig, National Capital Region, Philippines TWFS Full time ₱600,000 - ₱900,000 per year

Duties & Responsibilities:

  • Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
  • Providing excellent customer service though the different communication platforms.
  • To maintain and provide information on all aspects of the application and enrolment process to student applicants.
  • Responding to enquiries and assist students primarily via telephone, email, and chat.
  • Adhere to pre-agreed service level commitments.
  • Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
  • Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

Qualifications:

  • With at least 2 years of experience in the BPO Industry using English-Mandarin
  • Customer service oriented, reliable, self-motivated, and flexible.
  • Strong interpersonal and communication skills, including excellent written and verbal.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Knowledge of data privacy and GDPR is a plus but not a requirement.
  • Experienced in using Salesforce is a plus but not a requirement.
  • Proficient in working with MS Word, Excel, and PowerPoint.

Job Types: Full-time, Permanent

Pay: Up to Php75,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Promotion to permanent employee

Application Question(s):

  • Do you have knowledge of data privacy and GDPR?
  • Are you amenable to report to work onsite at St Francis Square, Ortigas Pasig?
  • Are you okay with a Hybrid (onsite during probation, then possible WFH after regularization) setup?

Education:

  • Bachelor's (Preferred)

Experience:

  • BPO, Mandarin Account: 2 years (Required)
  • Salesforce: 1 year (Preferred)

Work Location: In person

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