mandarin csr

Responsibilities and Duties:

• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
• Providing excellent customer service though the different communication platforms.
• To maintain and provide information on all aspects of the application and enrolment process to student applicants.
• Responding to enquiries and assisting students primarily via telephone, email, and chat. Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

Qualification & Requirements:

• With at least 2-3 years of experience in the BPO Industry
• Knowledge on data privacy and GDPR is a plus but not a requirement.
• Customer service oriented
• Strong organizational ability in a fast-paced environment
• Strong interpersonal and communication skills, including excellent written and verbal.
• Ability to multitask, prioritize, and remain calm under pressure.
• Reliable, self-motivated, flexible.
• Strong attention to details.
• Proficient in working with MS word, Excel, and Power point.

Job Type: Full-time

Pay: Up to Php75,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion

Application Question(s):

• Can you START ASAP?
• Can you fully speak, read, and write in Mandarin?

Experience:

• CSR Mandarin: 2 years (Required)

Work Location: In person