Mandarin Bilingual Speaker

6 days ago

Pasig, National Capital Region, Philippines RecruitNest Consulting Full time

Job Expectations:

  • Position Type: Experienced - Individual Contributor
  • Employment Type: Full-Time; Permanent (Direct Hire)
  • Work Setup & Location: Onsite - Ortigas, Pasig (Possible WFH after regularization)
  • Work Schedule: Weekdays; Morning/Mid Shift
  • Industry: Outsourcing and Offshoring Consulting

About the Job:

We are seeking a dedicated and bilingual Student Enrollment Assistant (English/Mandarin) to support our client's admissions and onboarding processes. In this role, you will serve as a key point of contact for student applicants, providing clear guidance and timely assistance to ensure a smooth and well-informed enrollment journey. You will manage inquiries across multiple communication channels, deliver accurate information about application requirements, and uphold service standards while maintaining high data accuracy.

Key Responsibilities:

  • Engage with student applicants through targeted outbound calls to drive confirmations and successful enrollments.
  • Deliver exceptional customer service through phone, email, and chat support.
  • Provide accurate and up-to-date information regarding application and enrollment procedures.
  • Respond promptly and professionally to all inbound inquiries.
  • Meet established service level expectations and maintain strong performance metrics.
  • Ensure data integrity by accurately documenting all interactions and information.
  • Perform additional tasks as needed to support operational and business requirements.

Qualifications:

  • At least 2 years of experience in the BPO industry handling English-Mandarin interactions.
  • Knowledge of data privacy and GDPR is an advantage, but not required.
  • Experience using Salesforce is a plus.
  • Customer serviceoriented, reliable, self-motivated, and flexible.
  • Strong organizational skills with keen attention to detail in a fast-paced environment.
  • Excellent verbal and written communication skills, with strong interpersonal abilities.
  • Proficient in MS Word, Excel, and PowerPoint.

Benefits:

  • HMO: Coverage for Principal + 2 free dependents (upon regularization)
  • Night Differential: 10% on top of hourly rate (10 PM6 AM), if applicable
  • Government Benefits: SSS, Pag-IBIG, PhilHealth
  • 13th Month Pay: Prorated
  • Paid Time-Off (upon regularization):
  • 18 PTO days in Year 1 (combined VL/SL; up to 5 unused days can be carried over)
  • Increases by 1 day per year, up to 22 PTO days

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