VA - Inbound/Outbound Enrollment Assistant (Blended Account) START ASAP

2 weeks ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱264,000 - ₱300,000 per year

Responsibilities and Duties:

  • Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
  • Providing excellent customer service through different communication platforms (voice and non-voice channels).
  • To maintain and provide information on all aspects of the application and enrolment process to student applicants.
  • Responding to enquiries and assist students primarily via inbound calls, email and live chat. Adhere to pre-agreed service level commitments.
  • Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
  • Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Qualification & Requirements:

  • With at least 2 years of experience in the BPO Industry handling voice and non-voice channels of support
  • Knowledge on data privacy and GDPR is a plus but not a requirement.
  • Customer service oriented
  • Strong organizational ability in a fast-paced environment
  • Strong interpersonal and communication skills, including excellent written and verbal.
  • Ability to multitask, prioritize, and remain calm under pressure
studentenrollmentassistant #enrollmentadvisor #customerservicerepresentative #blendedaccount #inbound #outbound #emails #enrollmentassistance

Job Types: Full-time, Permanent

Pay: Php22, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Do you have at least 2 years of experience in customer service for both inbound and outbound?
  • This position will require you to work onsite in Ortigas, Pasig City, for midshift?
  • Can you start immediately?

Work Location: In person

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