Customer Service Manager

2 days ago

Makati City, National Capital Region, Philippines Anko JV Company, Inc. Full time $60,000 - $80,000 per year

Join the Team

Anko Customer Service Managers play a critical role in driving store performance and team success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day-to-day priorities with long-term growth and development.

What You'll be doing

As Customer Service Manager, you will:

·       Manage the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh, Presentation, Backfill) across the store, to maximise on-show availability and improve customer satisfaction.

·       Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.

·       Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement

·       Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values, ways of working and expected behaviours.

·       Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment

·       Proficient in financial management, cost control, expense management and supporting overall store profitability.

Technical Ability:

·       Proficient in business administration tools and technology to manage people, inventory and budgets.

·       Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making.

·       Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.

·       Confident decision-maker who understands store operations and procedures.

·       Proven leadership skills in building relationships, managing teams and driving positive change effectively.

·       Capability in using customer insights to improve service delivery and drive store profitability

Who you are:

  • You are someone with strong organisation skills, detail focused and can prioritise effectively.
  • You are proactive and self-motivated, seeking out opportunities and acting on them.
  • You are a great communicator adjusting your style to motivate the team and handle customer needs.
  • You are a team player leading by example, delegating well and valuing contribution from others.
  • You effectively manage multiple priorities, balancing operational demands, team needs and customer expectations to achieve business outcomes.

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