customer service
6 days ago
About the role
We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.
What you'll be doing
- Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
- Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
- Maintain detailed records of customer interactions and follow-up actions
- Identify opportunities to enhance the customer experience and provide feedback to the management team
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company policies, procedures, and quality standards
- Participate in continuous training and development to stay up-to-date with industry trends and best practices
What we're looking for
- Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
- Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
- Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
- Proficiency in the English language, both written and verbal
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations
What we offer
At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.
About us
MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.
If you are excited to join our team and contribute to our continued success, we encourage you to apply now.
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