Customer Service

1 day ago

Makati City, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full time ₱240,000 - ₱300,000 per year

URGENT HIRING FOR CSR

LOCATION One World Square, McKinley Hill, Taguig City

Responsibilities:

  • Customer Interaction: Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.
  • Issue Resolution: Resolve product or service issues by addressing customer complaints, determining causes, and providing effective solutions. Handle complaints professionally, offering appropriate alternatives within Service Level Agreements (SLAs).
  • Trust Building: Build and maintain trust-based relationships through open and interactive communication, engaging customers to provide exceptional service.
  • Reporting: Generate detailed product or service reports by analyzing customer information collected via the CRM system, contributing to team goals and performance targets.
  • Documentation: Document customer interactions, process accounts, and maintain accurate records in the CRM system, following established communication procedures, guidelines, and policies.
  • Policy Management: Manage policy changes and renewals effectively, offering accurate information about company policies and procedures as per FAQs and company resources.
  • Target Achievement: Achieve personal and team targets for call and inquiry handling, going above and beyond to meet customer needs.

Qualifications:

  • High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
  • At least 1 year experience in customer service, preferably in the financial services or lending industry.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Must be willing to work in a start-up environment.
  • Willingness to work a flexible and variable schedule.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Do you have experience in using CRM?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines Carlcare Service PH Inc. Full time ₱252,000 - ₱300,000 per year

    Provide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...

  • Waiter/Food Packer Kuwait City, Kwait

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱444,000 - ₱1,332,000 per year

    Waiter dutiesGreet customers and guide them to their tables.Take food and beverage orders and enter them into the system.Provide menu recommendations and answer questions about food and beverages.Serve food and drinks to customers, ensuring accuracy and presentation.Check on customers to ensure satisfaction and refill drinks.Address customer service issues...

  • Customer Service

    1 day ago

    Makati City, National Capital Region, Philippines Golden Point Auto Care Full time

    Customer Service RepresentativeWe are looking for a friendly and detail-oriented Customer Sales Representative to assist customers with inquiries, concerns, and product support. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellent service.Key Responsibilities:Respond to customer inquiries via...

  • Customer Service

    1 week ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱144,000 - ₱600,000 per year

    Company DescriptionLoop Contact Solutions is a premier call center based in Manila, the top destination for American businesses seeking outsourcing services. We deliver high-quality customer support, retention strategies, and sales tailored to a wide range of industries, including finance, beauty, luxury goods, and property management. With a team of...

  • Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines SpringSkill Full time ₱9,000,000 per year

    Job Title: Customer Service - Mandarin (Financial)Work Location: Rockwell, MakatiSalary: ₱75,000.00Job SummaryWe are seeking Mandarin-speaking professionals to join a Financial Services team in Rockwell. This role does not require prior call center experience (CCE), making it an excellent opportunity for candidates looking to start or transition into the...

  • Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines Go-Get Data Consultancy Full time ₱75,000 per year

    Customer Service Representative – Mandarin (Financial Account)Site:RockwellStart Date:Sept 28 – Oct 19Salary:₱75,000Role Overview:Provide customer support for a financial account, handling inquiries and concerns from Mandarin-speaking clients with professionalism and accuracy.Qualifications:Proficiency in Mandarin (B2 CEFR or higher).No prior CCE...

  • Teller

    1 day ago

    Makati City, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per year

    Receipt and processing of transactional services to customersReconciliation of collectionsVerification of depositsDaily transfer of collectionsPreparation of necessary documents/reports on transactional services

  • Customer Service Officer

    1 day ago

    Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱800,000 - ₱1,200,000 per year

    A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high...

  • Customer Service Advisor

    1 day ago

    Makati City, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱250,000 - ₱500,000 per year

    About the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either MAKATI, MEGAMALL, EASTWOOD or BRIDGETOWN and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with...

  • Customer Service Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

    Job Title:Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or social media.Key Responsibilities:Respond promptly and...