Customer Service

3 days ago

Makati City, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full time ₱240,000 - ₱300,000 per year

URGENT HIRING FOR CSR

LOCATION One World Square, McKinley Hill, Taguig City

Responsibilities:

  • Customer Interaction: Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.
  • Issue Resolution: Resolve product or service issues by addressing customer complaints, determining causes, and providing effective solutions. Handle complaints professionally, offering appropriate alternatives within Service Level Agreements (SLAs).
  • Trust Building: Build and maintain trust-based relationships through open and interactive communication, engaging customers to provide exceptional service.
  • Reporting: Generate detailed product or service reports by analyzing customer information collected via the CRM system, contributing to team goals and performance targets.
  • Documentation: Document customer interactions, process accounts, and maintain accurate records in the CRM system, following established communication procedures, guidelines, and policies.
  • Policy Management: Manage policy changes and renewals effectively, offering accurate information about company policies and procedures as per FAQs and company resources.
  • Target Achievement: Achieve personal and team targets for call and inquiry handling, going above and beyond to meet customer needs.

Qualifications:

  • High school diploma or equivalent; a degree in finance, business, or a related field is a plus.
  • At least 1 year experience in customer service, preferably in the financial services or lending industry.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Must be willing to work in a start-up environment.
  • Willingness to work a flexible and variable schedule.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Do you have experience in using CRM?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    4 days ago

    Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...

  • Waiter/Food Packer Kuwait City, Kwait

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱444,000 - ₱1,332,000 per year

    Waiter dutiesGreet customers and guide them to their tables.Take food and beverage orders and enter them into the system.Provide menu recommendations and answer questions about food and beverages.Serve food and drinks to customers, ensuring accuracy and presentation.Check on customers to ensure satisfaction and refill drinks.Address customer service issues...

  • Customer Service Representative

    4 days ago

    Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱104,000 - ₱130,878 per year

    Job Description:As a Customer Service Representative for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client cases,...

  • customer service

    4 days ago

    Makati City, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in...

  • Customer Service

    4 days ago

    Makati City, National Capital Region, Philippines Golden Point Auto Care Full time

    Customer Service RepresentativeWe are looking for a friendly and detail-oriented Customer Sales Representative to assist customers with inquiries, concerns, and product support. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellent service.Key Responsibilities:Respond to customer inquiries via...

  • Customer Service

    4 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time ₱40,000 - ₱60,000 per year

    Comp Package:Basic Pay: 27,000Upfront Allowance: 3,000Performance Bonus: Up to 10,000Job Overview:We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support...

  • Customer Service

    4 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱40,000 - ₱60,000 per year

    Comp Package:Basic Pay: 27,000Upfront Allowance: 3,000Performance Bonus: Up to 10, ,000 Sign on BonusJob Overview:We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings,...

  • Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines SpringSkill Full time ₱9,000,000 per year

    Job Title: Customer Service - Mandarin (Financial)Work Location: Rockwell, MakatiSalary: ₱75,000.00Job SummaryWe are seeking Mandarin-speaking professionals to join a Financial Services team in Rockwell. This role does not require prior call center experience (CCE), making it an excellent opportunity for candidates looking to start or transition into the...

  • Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines Go-Get Data Consultancy Full time ₱75,000 per year

    Customer Service Representative – Mandarin (Financial Account)Site:RockwellStart Date:Sept 28 – Oct 19Salary:₱75,000Role Overview:Provide customer support for a financial account, handling inquiries and concerns from Mandarin-speaking clients with professionalism and accuracy.Qualifications:Proficiency in Mandarin (B2 CEFR or higher).No prior CCE...

  • Teller

    4 days ago

    Makati City, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per year

    Receipt and processing of transactional services to customersReconciliation of collectionsVerification of depositsDaily transfer of collectionsPreparation of necessary documents/reports on transactional services