Non - Voice | Pampanga

3 days ago

Angeles City, Central Luzon, Philippines CPI Management Services Full time

About the role

CPI Management Services is seeking an exceptional Customer Service Representative to join our call centre team in Angeles City, Pampanga. This is a full-time, non-voice position focused on providing high-quality customer support and service. As a key member of our customer service team, you will be responsible for handling written customer inquiries and communications, ensuring timely resolutions and a positive customer experience.

What you'll be doing

  1. Respond to customer emails, live chats, and written inquiries in a professional and empathetic manner
  2. Accurately gather customer information and details to understand and address their needs
  3. Research and provide clear, concise, and helpful solutions to customer issues
  4. Escalate complex cases to the appropriate team or supervisor when necessary
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Contribute to the continuous improvement of customer service processes and procedures
  7. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. Excellent written communication and grammar skills in English
  2. Strong customer service orientation with a genuine desire to help others
  3. Ability to multitask, prioritise, and work efficiently in a fast-paced environment
  4. Proven problem-solving and analytical skills to identify and resolve customer issues
  5. Proficient in using computer systems and software applications
  6. Minimum 1 year of experience in a customer service or call centre role
  7. Familiarity with the customer service processes and procedures in the call centre industry

What we offer

At CPI Management Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for career advancement and skills development
  4. Collaborative and inclusive team culture
  5. Convenient location in Angeles City, Pampanga

About us

CPI Management Services is a leading provider of outsourced customer service solutions, serving a diverse range of industries. With a focus on delivering exceptional customer experiences, we pride ourselves on our talented team of professionals who are dedicated to exceeding client expectations. Join our growing organisation and be a part of our continued success.

Apply now and take the first step towards an exciting new career with CPI Management Services

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