CSR |Non voice Cebu site

3 days ago

Cebu City, Central Visayas, Philippines Top Alliance Full time

About the role

Top Alliance is seeking a talented and passionate Customer Service Representative (CSR) to join our dynamic team in our Cebu City office. This is a full-time, non-voice customer service role, focusing on providing exceptional support to our valued customers.

What you'll be doing

  • Responding to customer inquiries and requests via email, chat and other digital channels
  • Resolving customer issues in a timely and efficient manner
  • Providing product information and recommendations to assist customers
  • Maintaining accurate and detailed records of all customer interactions
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Continuously improving customer service processes and procedures

What we're looking for

  • Excellent written communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proficient in using customer service software and computer applications
  • Experience in a customer service or call centre environment, preferably in the non-voice sector
  • Ability to work in a fast-paced, dynamic environment and adapt to changing needs
  • Passionate about delivering exceptional customer service and creating positive experiences

What we offer

At Top Alliance, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for career advancement and professional development
  • Collaborative and inclusive company culture
  • Flexible work arrangements and work-life balance initiatives

About us

Top Alliance is a leading global provider of customer service solutions, with a strong presence in the Philippines. We take pride in our commitment to excellence, innovation and delivering exceptional experiences for our clients and their customers. Join our team and be a part of our continued success story.

Apply now to become our next outstanding Customer Service Representative

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