Customer Service Representative

8 hours ago

Angeles City, Central Luzon, Philippines REMCO Business Process Outsourcing Full time

About the Role

We're looking for a Customer Service Representative to join our growing team

If you have experience in voice accounts, are computer literate, and enjoy helping customers with order-related inquiries — this role is perfect for you.

This is a blended position involving voice calls + e-commerce ordering tasks, supporting buyers with order status, parcel tracking, delivery details, and product information.

Job Type: Full-time | Onsite | Dayshift

What You'll Do

  • Handle inbound and outbound calls for customer support
  • Assist buyers with order status, parcel location, and delivery information
  • Process online orders accurately and efficiently
  • Respond to customer inquiries about product details, including expiration dates
  • Manage e-commerce support tasks such as order updates, issue tracking, and coordination
  • Use multiple systems and tools to update and retrieve order information
  • Provide excellent customer service across voice and non-voice channels
  • Ensure timely resolution of customer concerns with professionalism

What We're Looking For

  • Experience in a voice account is required
  • Strong computer literacy; able to navigate multiple systems
  • Background in e-commerce, order processing, or logistics is a plus
  • Clear communication skills (verbal and written)
  • Good problem-solving skills and attention to detail
  • Ability to multitask, prioritize, and work efficiently
  • Willing to work onsite and start immediately

Perks & Rewards

  • Starting Salary: ₱26,000
  • Salary increase upon regularization
  • Paid Overtime & Holiday Pay
  • Rest Day OT Pay
  • HMO & 13th Month Pay
  • Government Benefits (SSS, PhilHealth, Pag-IBIG)
  • Performance Bonuses:
  • MVP of the Day – Cash bonus
  • Employee of the Month – Cash + recognition
  • Birthday treats & team recognition

Additional Details

2-week paid trial period before official employment/probation

→ Fully compensated

→ Ensures mutual fit and alignment

About Us

REMCO Business Process Outsourcing is a fast-growing company based in Pampanga, Philippines, providing high-quality business solutions to clients internationally. We specialize in customer service, e-commerce support, administrative operations, and creative services — helping businesses run smoothly and efficiently.

We take pride in our collaborative culture, supportive leadership, and commitment to employee growth. At REMCO, you're not just filling a role — you're building a career in a company that values your skills, ideas, and well-being.

Job Type: Full-time

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