CSR-Voice

21 hours ago

Angeles City, Central Luzon, Philippines REMCO Business Process Outsourcing Full time

URGENT with 2 weeks trial Paid

We are looking for a Customer Service Representative (CSR) to handle voice-based customer inquiries for an e-commerce account. This is a blended role, primarily focused on answering calls, with additional administrative or small support tasks during non-call periods.

Key Responsibilities:

  • Answer inbound customer calls regarding:

  • Order status and tracking

  • Parcel location and delivery updates
  • Product expiration inquiries
  • General order-related concerns
  • Access and navigate the company portal to retrieve accurate order information
  • Provide clear, professional, and courteous communication to buyers
  • Update records and document customer interactions accurately
  • Perform basic administrative or support tasks during downtime
  • Follow company processes and customer service standards
Qualifications:
  • With prior experience in a voice account (CSR or similar role preferred)
  • Good English communication skills (verbal and written)
  • Computer literate; able to navigate systems and portals confidently
  • Willing to work onsite
  • Customer-focused, reliable, and detail-oriented
  • Experience in e-commerce support is an advantage but not required (training will be provided)
Why Join Us:
  • Day shift schedule (no night shifts)
  • Weekends off (Monday to Friday work only)
  • Competitive starting salary with regularization increase
  • Training provided for systems and processes

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