ServiceNow Functional Support

5 days ago

Pasig, National Capital Region, Philippines OLVRO Co. Full time $104,000 - $130,878 per year

What you'll do:

-Act as the first point of contact for ServiceNow functional support requests from endusers and stakeholders.

-Provide day-to-day functional and process support across ServiceNow modules

(e.g., Incident, Problem, Change, Request, CMDB, Knowledge).

-Translate business needs into functional requirements and coordinate with

technical teams for configuration or development.

-Ensure compliance with ITIL standards and organizational ITSM processes.

-Maintain and update process documentation, knowledge base articles, and

training materials.

-Monitor platform usage and identify opportunities for process improvements

or additional automation.

-Assist in onboarding and training new users on ServiceNow features and functionalities.

-Collaborate with ServiceNow developers, administrators, and process owners to

resolve issues and deliver enhancements.

-Generate functional reports and dashboards as needed by management and stakeholders.

Qualifications:

Bachelor's Degree holder

At least 3 years in ServiceNow ITSM

Must be willing to work on extended hours and on-call if needed

Must be willing to work in Ortigas, Pasig City

Job Type: Full-time

Experience:

  • ServiceNow ITSM: 3 years (Preferred)

Work Location: In person

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