Senior IT Application Specialist

6 days ago

Pasig, National Capital Region, Philippines LanceSoft Inc Full time ₱1,320,000 - ₱1,500,000 per year

Here are the key things you will do to 'bring ideas to life':

  • Proactively manage the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring and proactive identification of potential issues.
  • Drive continuous improvement of the platform to optimise processes and user experience.
  • Ensure comprehensive documentation of all development efforts i.e. use cases, configuration, customizations and integrations to facilitate maintainability, knowledge transfer and future development efficiency.
  • Liaise with other staff and/or squads to problem solve and ensure consistency of processes.
  • Embrace Aurecon's safety culture, understand and role model adherence to their obligations and actively participate in implementing safe systems of work.

Qualifications:

  • Tertiary qualifications in Computer Science or a related discipline.
  • With at least 4 years' experience in implementation/customisation and administration of ServiceNow ITSM and ITOM.
  • Strong experience in application development and support in a Global Shared Services set up.
  • Extensive experience in ServiceNow ITSM and ITOM.
  • Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
  • Proficient in analysing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
  • Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems.
  • Strong troubleshooting, monitoring, and incident resolution skills.
  • Experienced in ServiceNow OOTB reporting, and dashboard creation.
  • Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc.
  • Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions.
  • Capable of creating automated test frameworks and providing estimates.
  • Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
  • Excellent Communication Skills to technical and non-technical audience.
  • Strong Stakeholder Management skills and has worked with a diverse set of stakeholders.

  • Experience in Agile methodology and Scrum.

  • Work setup – HYBRID : Need to go to office twice a month

  • Work Timings - Flexible timings morning need to login for meetings at 6,7 or 8AM PH Time.
  • Interview- 2 virtual rounds
  • Benefits - Leave credits 15 day Vacation leave & 12 sick leave, HMO, performance bonus incentives.

Job Types: Full-time, Permanent

Pay: Php110, Php112,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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