Senior IT Application Specialist
6 days ago
Here are the key things you will do to 'bring ideas to life':
- Proactively manage the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring and proactive identification of potential issues.
- Drive continuous improvement of the platform to optimise processes and user experience.
- Ensure comprehensive documentation of all development efforts i.e. use cases, configuration, customizations and integrations to facilitate maintainability, knowledge transfer and future development efficiency.
- Liaise with other staff and/or squads to problem solve and ensure consistency of processes.
- Embrace Aurecon's safety culture, understand and role model adherence to their obligations and actively participate in implementing safe systems of work.
Qualifications:
- Tertiary qualifications in Computer Science or a related discipline.
- With at least 4 years' experience in implementation/customisation and administration of ServiceNow ITSM and ITOM.
- Strong experience in application development and support in a Global Shared Services set up.
- Extensive experience in ServiceNow ITSM and ITOM.
- Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
- Proficient in analysing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
- Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems.
- Strong troubleshooting, monitoring, and incident resolution skills.
- Experienced in ServiceNow OOTB reporting, and dashboard creation.
- Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc.
- Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions.
- Capable of creating automated test frameworks and providing estimates.
- Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
- Excellent Communication Skills to technical and non-technical audience.
- Strong Stakeholder Management skills and has worked with a diverse set of stakeholders.
Experience in Agile methodology and Scrum.
Work setup – HYBRID : Need to go to office twice a month
- Work Timings - Flexible timings morning need to login for meetings at 6,7 or 8AM PH Time.
- Interview- 2 virtual rounds
- Benefits - Leave credits 15 day Vacation leave & 12 sick leave, HMO, performance bonus incentives.
Job Types: Full-time, Permanent
Pay: Php110, Php112,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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