IT Support Assistant

7 days ago


Pasig, National Capital Region, Philippines KuddleandCo Full time ₱300,000 - ₱360,000 per year

Position: IT Support

Core Skills & Experience:

  • Strong hands-on experience with Windows RDP for remote troubleshooting and administration.
  • Knowledge of Windows Server and Active Directory (user management, permissions, group policies).
  • Familiar with VPN connections and secure remote access setup.
  • Experience with Multi-Factor Authentication (MFA) solutions, such as Duo Mobile, including enrollment, and troubleshooting.
  • Ability to diagnose and resolve connectivity issues (firewall rules, NAT, port forwarding, DNS).
  • Experience with remote user support, including:
  • Software installation & updates
  • Printer and peripheral troubleshooting
  • Network drive mapping
  • Session management (disconnected/idle sessions, licensing)

Additional Technical Skills (preferred):

  • Knowledge of Microsoft 365 / Teams / Outlook troubleshooting.
  • Exposure to ticketing systems (e.g., ServiceNow, Zendesk, Jira, or internal tools).
  • Understanding of IT security best practices for remote connections.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Flextime
  • Opportunities for promotion
  • Promotion to permanent employee


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