IT Support Assistant
1 week ago
Position: IT Support
Core Skills & Experience:
- Strong hands-on experience with Windows RDP for remote troubleshooting and administration.
- Knowledge of Windows Server and Active Directory (user management, permissions, group policies).
- Familiar with VPN connections and secure remote access setup.
- Experience with Multi-Factor Authentication (MFA) solutions, such as Duo Mobile, including enrollment, and troubleshooting.
- Ability to diagnose and resolve connectivity issues (firewall rules, NAT, port forwarding, DNS).
- Experience with remote user support, including:
- Software installation & updates
- Printer and peripheral troubleshooting
- Network drive mapping
- Session management (disconnected/idle sessions, licensing)
Additional Technical Skills (preferred):
- Knowledge of Microsoft 365 / Teams / Outlook troubleshooting.
- Exposure to ticketing systems (e.g., ServiceNow, Zendesk, Jira, or internal tools).
- Understanding of IT security best practices for remote connections.
Job Types: Full-time, Permanent
Pay: Php25, Php30,000.00 per month
Benefits:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
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