
Front Desk Associate
17 hours ago
The Front Desk Associate is responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, inventory and order of dental supplies, and updating the daily and monthly report.
Duties and Responsibilities:
Reception Management
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Manage day-to-day operations of dental clinics. (e.g. open and close dental clinic according to management)
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Maintain the cleanliness of the reception area, treatment and sterilization area.
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Check the daily schedules of the patient's appointment
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Maintain and do a liquidation of petty cash
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Answer and respond to telephone calls with professionalism.
Patient Management
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Maintain a neat and clean reception area at all times and greet all the patients with courtesy.
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Assist patients to complete all necessary forms and documentations.
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Check and update patient information in the system.
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Oversee patient relations and handle patient complaints
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Able to check the schedule of the dentist on a daily basis. Confirm and follow up upcoming appointments and recalling patients according to their scheduled date thru calls and text before and the day of their appointment.
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Check patient list to fill in cancellation and no show appointment times
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Collect payment from patients at the time of the treatment
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Assist in the treatment room as needed
Records Management
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Ensuring the accuracy of the daily Report, expense Report, monthly closing of accounting and some additional reports based on the assigned tasks per branch (e.g. using freely dental & google drive.
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Gather, update and accurately record the patient's information to the system.
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Securing complete charting and patient consent and treatment done must be scanned and uploaded and documented properly.
Inventory Management
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Monitor inventory and order dental supplies as needed.
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Monitor and make sure all dental supplies equipment is working properly.
Other tasks
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Securing the sales of the clinic will deposit it to the bank immediately.
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Communicating and coordination of the Clinic to the Management at all times.
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