IT Support Specialist/Officer

5 days ago

LapuLapu City, Central Visayas, Philippines Enrison Land, Inc. (BE Hotels & Resorts) Full time $70,000 - $120,000 per year

IT SUPPORT Specialist/ Officer for BE Resort Mactan (Punta Engaño, Mactan, Cebu)

Duties and Responsibilities:

  • Responsible for maintaining the integrity and performance of both hardware and software used by the company, including networks and servers
  • Ensure that workstations are successfully connected to networks and be able to access business data at all times
  • Responsible for the configuration of network security settings and connecting peripheral devices for multiple users including printers and scanners
  • Manage the company database storage and guarantee that data is stored securely and optimally
  • Administers and monitors performance, and maintains network server, ERP system, and database
  • Administers Information and Communication Technology (ICT) infrastructure (i.e. computers, telephones, timekeeping devices), including firewalls, databases, malware protection software, and other processes
  • Monitors database efficiency, performs data back-up, and ensures security and integrity of system data
  • Manage information security such as monitoring access logs and building database security procedures, setting up anti-virus programs, developing policies for email security, and performing periodic data audits and backups to prevent information loss and unauthorized access
  • First-level support for ERP system concerns, responds immediately to security or usability concerns, and, monitors resolution of ERP system issues
  • Sets up and tests new database, and data handling systems if needed
  • Administers modifications to any existing database software to meet the needs of the business
  • Provides technical support for users, network, hardware, and software concerns
  • Overall in charge of ERP system configuration and assignment of system access roles/ authorization
  • Creates query and crystal reports from the ERP system as required by business users

Preferably with experience in the following:

  • IT Management
  • ERP Implementation
  • Microsoft Productions Enhancement
  • PC troubleshooting
  • Cyber Security Protocols (Owl Data Diode)
  • Backup
  • Data Communication and Network Infrastructure
  • Support/ Helpdesk (Remote or Onsite)
  • Hardware and Software Installation, Implementation, Support, and Maintenance (Software: MS Publisher, Microsoft Office 365, One Drive; Hardware: Data Communication and Network Infrastructure, PC Assembly, Load Balancer, Unmanaged and Managed Switches, Routers, Access-points, Biometrics, CCTV, DVR or NVR, Server and Storage, Hyper Converged Infrastructure (HCI), etc.)

Requirements/ Qualifications:

  • Graduate of BS Information Technology
  • At least 2 to 3 years relevant experience as an IT Support staff
  • Knowledgeable in CISCO and net gear wireless routers
  • Experience in FIESTA HMS and SAP Business One is an advantage
  • Good in time management and planning ability
  • Has initiative and decision-making capabilities
  • Approachable and has a positive disposition; eagerness to provide immediate IT assistance when necessary

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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