Customer Support

3 days ago

LapuLapu City, Central Visayas, Philippines John Clements Consultants, Inc. Full time ₱800,000 - ₱1,200,000 per year

We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.

Key Responsibilities

  • User Support
  • Respond to ERP system inquiries via phone, email, and chat
  • Troubleshoot login errors, data entry mistakes, and report output issues
  • Issue Documentation & Reporting
  • Record and share resolved issues with the team
  • Escalate unresolved concerns to specialized personnel
  • Master Data Management Support
  • Register and update product, partner, and employee data based on client requests
  • Perform consistency checks and prepare reports
  • Manual & Documentation Creation
  • Compile FAQs and knowledge base materials
  • Create user manuals for new ERP users

As this is a new division, duties may expand depending on business needs.

Qualifications (Japanese Bilingual Role)

  • Japanese proficiency at JLPT N2 level (certification not required)
  • Fluent in English (spoken and written)
  • At least 1 year of BPO customer support experience

Qualifications (English-Speaking Role)

  • Fluent in English (spoken and written)
  • At least 1 year of BPO customer support experience
  • ERP knowledge is an advantage, but not required

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