
Customer Support
3 days ago
Job Summary
We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.
Key Responsibilities
- User Support
- Respond to ERP system inquiries via phone, email, and chat
- Troubleshoot login errors, data entry mistakes, and report output issues
- Issue Documentation & Reporting
- Record and share resolved issues with the team
- Escalate unresolved concerns to specialized personnel
- Master Data Management Support
- Register and update product, partner, and employee data based on client requests
- Perform consistency checks and prepare reports
- Manual & Documentation Creation
- Compile FAQs and knowledge base materials
- Create user manuals for new ERP users
As this is a new division, duties may expand depending on business needs.
Qualifications (Japanese Bilingual Role)
- Japanese proficiency at JLPT N2 level (certification not required)
- Fluent in English (spoken and written)
- At least 1 year of BPO customer support experience
Qualifications (English-Speaking Role)
- Fluent in English (spoken and written)
- At least 1 year of BPO customer support experience
- ERP knowledge is an advantage but not required
Job Type: Full-time
Pay: Php60, Php90,000.00 per month
Work Location: In person
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