Customer Service Representative

2 days ago

Mabalacat, Central Luzon, Philippines Hexaware Technologies Phil. Branch Full time $104,000 - $130,878 per year

Essential Job Functions:

· Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions

· Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction

· Provide support via call

· Ability to work in a high volume, fast paced environment

· Ability to work within a team as well as independently

· Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions

· Escalates issues to the appropriate departments for higher levels of support

· May be required to work in one or multiple work queues/skill sets over various customer contact channels and tools, according to the business needs

Qualifications-

· Minimum 6 months experience as Contact Center Customer Service handling phone support

· Excellent English oral and written communication skills

· Ability to work in a dynamic and challenging environment

· Team player

· Excellent multi-tasking skills

· Amenable to working on shifting schedules

· Willing to work onsite

· Fast learning curve with new technologies, products, processes

· Ability to convey a positive and professional image to customers and employees

· Maintains composure in high pressure situations

· Capable of following an issue through to its conclusion

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